Associate GDCM Deployment Property Engagement Platform (PEP) – 12 Months Contract

About the Role

Join an innovative Technology team revolutionizing hospitality by implementing cutting-edge consumer technologies worldwide. As an Associate on the Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP) team, you will contribute technical expertise towards deploying Hilton’s new Property Management System (PEP) under a 12-month contract.

Key Responsibilities

• Diagnose technical issues and provide expert troubleshooting support.
• Conduct hotel operations training and support sessions either remotely or onsite.
• Configure and build system databases accurately.
• Install and set up hardware and integration interfaces.
• Manage hotel migrations from outdated PMS platforms to PEP ensuring full data integrity and transfer.
• Support multi-phase remote and onsite PEP rollouts including communication, configuration, testing, training, and ongoing operational assistance for departments such as Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping.
• Mentor new team members by guiding them through project tasks and workflows.
• Coordinate with Managers, Senior Associates, and internal/external stakeholders to resolve system issues and facilitate smooth migration projects.

Candidate Profile

• Minimum 6 years experience in technology-focused roles, including hotel operations or related fields.
• Hands-on experience with property management, sales, or revenue systems.
• Familiarity with Hilton’s PMS, Central Reservation System (CRS), and their interfaces.
• Availability to travel up to 80% of the time.
• Preferred qualifications include success as a systems installer, proven troubleshooting skills with hotel interfaces, and proficiency in additional languages.

About Hilton

Hilton is a global hospitality leader driven by a culture recognized repeatedly on the World’s Best Workplaces lists by Great Place to Work and Fortune. With over 3 billion guests welcomed, Hilton is committed to creating exceptional experiences both for guests and employees. Join us to be part of an award-winning workplace culture that supports career growth and continuous learning.