Warranty Administrator - Nissan

Overview

Join our client Nissan, a globally recognized automotive manufacturer with over 80 years of excellence known for stylish, technologically advanced, sporty, and fuel-efficient vehicles. They have earned a reputation for reliability through continuous investment in quality parts, components, and vehicle technologies.

Role Summary

As a Warranty Administrator within the National Operations Team, you will handle warranty claim administration for Australia and New Zealand, focusing primarily on pre-approval claims. This full-time role, based at the client's head office in Mulgrave, operates Monday to Friday.

Key Responsibilities

• Manage warranty claims across Australian and New Zealand dealer networks efficiently and accurately.
• Foster positive relationships with dealers, manufacturers, and customers to maintain strong public relations.
• Ensure timely processing of all warranty claims with precision.
• Continuously seek and implement improvements to processes to enhance cost-effectiveness and efficiency.

Candidate Profile

• Previous experience in warranty or case management roles is preferred.
• Technical automotive knowledge is valued; possessing a Mechanical Trade Qualification is highly desirable.
• Experience in automotive or dealership environments will be advantageous.
• Strong problem-solving capability and proactive mindset.
• Exceptional customer service and communication skills.
• Excellent organizational abilities and meticulous attention to detail.
• Ability to handle high-pressure situations and multitask effectively.
• Proficient with computers and willing to adapt to various digital tools.

What We Provide

• Competitive base salary along with superannuation benefits.
• Full paid training and onboarding experience ensuring you are fully equipped for the role.
• Work within a cooperative and innovative environment that encourages collaboration.
• Standard working days Monday to Friday, offering a healthy work-life balance.

Additional Information

Our client is committed to diversity and inclusion, promoting fair treatment and equal opportunities for applicants from all nationalities, abilities, ages, cultures, indigenous backgrounds, and the LGBTQIA+ community. We are focused on creating a workplace where innovation, performance, and trust thrive.

The role involves direct representation of Nissan from their Mulgrave head office, under a maximum term full-time contract.