Walk-in || Junior Relationship Executive

About the company

Muthoot Finance is part of The Muthoot Group, a large diversified business group with a nationwide branch network and international presence. The organisation serves millions of customers through its branches and is built on values such as ethics, reliability, trust, integrity and goodwill. It is known for employee welfare initiatives, local hiring, and a strong presence of women in its workforce.

Open roles

This opening covers two positions:

• Junior Relationship Executive
• Customer Care Executive (female candidates only)

Junior Relationship Executive

This role involves support work in gold loan operations, customer guidance, documentation, and branch-level accounting and coordination. The candidate will handle gold checking, customer explanation of loan schemes, system updates, voucher preparation, cheque/cash movement, and communication with banks and the regional office.

• Inspect, count, and verify gold items brought by customers.
• Explain the available loan schemes to customers clearly.
• Complete documentation, system entries, and regular updates.
• Prepare daily statements, printouts, and vouchers.
• Maintain vouchers, cash book, advice records, and related accounting documents.
• Handle cheque movement and cash-related tasks carefully.
• Coordinate with banks and the regional office as needed.

Customer Care Executive

This position focuses on customer handling, telecalling, relationship management, business support, reporting, and office coordination. It also includes routine administrative assistance. Only female candidates are eligible for this role.

• Answer incoming calls and place outgoing calls when required.
• Support walk-in customers and persuade them to consider the product.
• Maintain customer relationships and assist in business development.
• Keep records updated and prepare reports.
• Manage email communication and coordinate with the corporate office.
• Assist with general administrative activities on a day-to-day basis.

Eligibility and profile details

• Age range: 21 to 30 years.
• Education: graduate or post-graduate in any stream.
• Experience for Junior Relationship Executive: 0 to 4 years in banking operations or accounting.
• Experience for Customer Care Executive: 0 to 4 years in financial product sales.
• Customer Care Executive role is limited to female candidates.

Compensation and terms

The annual compensation is Rs. 3,00,000, along with business incentive, bonus with ex-gratia, gratuity, leave encashment, ESIC, PF, personal loan support, and National Pension Scheme benefits. The role carries a 2-year employment bond.

Company benefits

The organisation also highlights staff welfare measures such as fast-track promotions, career development programs, National Pension Scheme support, foreign trips, annual incentives and bonuses, cash rewards, contests with prizes, maternity benefits, medical benefits, and employee insurance.

Additional information

The company states that it prefers local hiring from the region and follows equal opportunity practices across all sections of society.