Vice President, Customer Success

Role overview

The Vice President of Customer Success is a full-time remote leadership position at AZF LIMITED. In this role, you will shape and run the company’s customer success strategy across the portfolio, with accountability for the complete customer journey. The focus is on improving customer satisfaction, strengthening retention, and expanding relationships in key accounts.

What you will do

• Set the direction for customer success by defining goals, metrics, and operating practices.
• Lead teams as they address customer issues and remove barriers to successful adoption and engagement.
• Work closely with Sales and Account Management to support renewals, growth opportunities, and customer advocacy.
• Create and scale customer programs that improve engagement and long-term value.
• Review customer feedback and performance data to identify trends and opportunities.
• Share findings and recommendations with senior leaders to support improvements in products, services, and internal processes.
• Coach, develop, and motivate a high-performing customer success organization.
• Help build and maintain a company-wide culture centered on the customer.

Candidate profile

We are looking for an experienced customer success leader who can build strong relationships, drive retention, and influence cross-functional outcomes. The ideal candidate should be comfortable managing strategic accounts, supporting expansion efforts, and presenting executive-level insights with clarity and confidence.

Qualifications

• Strong history of improving customer satisfaction and customer experience through long-term relationship management.
• Proven success in customer retention and account management, including ownership of strategic or enterprise accounts.
• Experience partnering with Sales on renewals, expansion, and customer advocacy activities.
• Well-developed leadership and team-building capabilities, with experience mentoring and scaling customer-facing teams.
• Excellent analytical ability, communication skills, and executive stakeholder management.
• Experience in customer success, client services, or a related area; exposure to regulated or consumer goods industries is a plus.
• Bachelor’s degree in business, marketing, management, or a related discipline; an advanced degree is preferred but not mandatory.
• Ability to work remotely across multiple time zones, stay organized, and use customer success or CRM tools effectively.

Additional information

This is a remote position based in the United States. The role is full time. No salary, stipend, vacancy count, or start date details were provided in the source.