Telecalling Team Leader

Position Overview

We are urgently seeking a dedicated Telecalling Team Leader to join our office-based team, focused on driving target achievement and ensuring high team performance. This is a full-time opportunity offering a competitive salary package along with performance-based incentives. Immediate joiners are preferred.

Primary Responsibilities

• Lead and supervise the telecalling team to meet and exceed sales and customer engagement goals.
• Motivate team members to maintain optimal performance levels.
• Track daily calling metrics and productivity of team members.
• Prepare detailed performance reports and analyze key performance indicators (KPIs).
• Address escalated customer queries by providing effective solutions.
• Conduct regular training and coaching sessions to enhance team skills.
• Collaborate with management to identify and implement process improvements.

Eligibility Criteria

• Graduate in any discipline.
• Minimum of 1 to 3 years experience in telecalling and team management roles.
• Strong leadership capabilities coupled with excellent communication skills.
• Ability to inspire and manage a motivated team.
• Basic proficiency in computer usage and report generation.

Essential Skills

• Exceptional verbal communication skills.
• Proven team leadership and management experience.
• Strong focus on achieving targets.
• Effective problem-solving abilities.
• Expertise in telecalling and managing customer interactions.
• Knowledge of Microsoft Office applications.

Benefits and Perks

• Competitive and attractive salary package.
• Performance-based incentives to reward achievements.
• Access to professional training and skill development programs.
• Opportunities for career advancement within the organization.
• A supportive and collaborative work environment.

Additional Details

This is a full-time, office-based position located in Kolkata, West Bengal. Candidates who are able to join immediately will be given priority during the selection process. Limited vacancies are available, encouraging swift applications.