Telecalling Team Leader
PNB Metlife India Insurance Company Limited
Kolkata, West Bengal, India · Jornada completa
Sé el primero en postularte
- Experiencia
- 1–3 años
- Salario
- INR 19,000 – INR 78,000 / month
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Modo de trabajo
- En la oficina
- Educación
- Cualquier graduado
- Elegibilidad
- Graduates from any discipline possessing one to three years of telecalling and team handling experience with strong leadership and communication skills are suited to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Position Overview
We are urgently seeking a dedicated Telecalling Team Leader to join our office-based team, focused on driving target achievement and ensuring high team performance. This is a full-time opportunity offering a competitive salary package along with performance-based incentives. Immediate joiners are preferred.
Primary Responsibilities
- Lead and supervise the telecalling team to meet and exceed sales and customer engagement goals.
- Motivate team members to maintain optimal performance levels.
- Track daily calling metrics and productivity of team members.
- Prepare detailed performance reports and analyze key performance indicators (KPIs).
- Address escalated customer queries by providing effective solutions.
- Conduct regular training and coaching sessions to enhance team skills.
- Collaborate with management to identify and implement process improvements.
Eligibility Criteria
- Graduate in any discipline.
- Minimum of 1 to 3 years experience in telecalling and team management roles.
- Strong leadership capabilities coupled with excellent communication skills.
- Ability to inspire and manage a motivated team.
- Basic proficiency in computer usage and report generation.
Essential Skills
- Exceptional verbal communication skills.
- Proven team leadership and management experience.
- Strong focus on achieving targets.
- Effective problem-solving abilities.
- Expertise in telecalling and managing customer interactions.
- Knowledge of Microsoft Office applications.
Benefits and Perks
- Competitive and attractive salary package.
- Performance-based incentives to reward achievements.
- Access to professional training and skill development programs.
- Opportunities for career advancement within the organization.
- A supportive and collaborative work environment.
Additional Details
This is a full-time, office-based position located in Kolkata, West Bengal. Candidates who are able to join immediately will be given priority during the selection process. Limited vacancies are available, encouraging swift applications.