- Expérience
- 2 à 4 ans
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 2 heures
- Mode de travail
- Travaillez à domicile
- CV
- Candidature requise
Description de l'emploi
Job summary
This role is for a Technical Support Specialist who will help deliver responsive, high-quality technical assistance to clients as the support function continues to expand.
Core responsibilities
- Handle incoming client support requests and close them with accurate, prompt resolutions.
- Diagnose and fix technical problems from a remote setting.
- Work alongside internal teams to solve issues that need broader coordination or deeper technical input.
- Guide users through newly released system capabilities and product updates.
- Record support work clearly and keep solution logs up to date for future reference.
Qualifications
- Bring 2 to 4 years of experience in technical support, ideally within an ITSM or ITIL-based environment.
- Have strong troubleshooting ability and clear communication skills.
- Be comfortable using ITSM platforms such as ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or comparable tools.
- Understand core IT infrastructure areas including servers, domains, Active Directory, networks, DNS, and DHCP.
- Work with a customer-first mindset and strong attention to detail.