- Experiencia
- 2–4 años
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 5 horas
- Modo de trabajo
- Trabajar desde casa
- Reanudar
- Se requiere solicitud
Descripción del trabajo
Job summary
This role is for a Technical Support Specialist who will help deliver responsive, high-quality technical assistance to clients as the support function continues to expand.
Core responsibilities
- Handle incoming client support requests and close them with accurate, prompt resolutions.
- Diagnose and fix technical problems from a remote setting.
- Work alongside internal teams to solve issues that need broader coordination or deeper technical input.
- Guide users through newly released system capabilities and product updates.
- Record support work clearly and keep solution logs up to date for future reference.
Qualifications
- Bring 2 to 4 years of experience in technical support, ideally within an ITSM or ITIL-based environment.
- Have strong troubleshooting ability and clear communication skills.
- Be comfortable using ITSM platforms such as ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or comparable tools.
- Understand core IT infrastructure areas including servers, domains, Active Directory, networks, DNS, and DHCP.
- Work with a customer-first mindset and strong attention to detail.