Description de l'emploi

About Humanforce

Humanforce aims to simplify work and enhance life for frontline and flexible workforces through its comprehensive human capital management (HCM) platform. Since 2002, Humanforce has supported over 2300 clients and nearly one million employees across more than 30 countries, including sectors like aged and healthcare, education, hospitality, retail, and local government. The company maintains offices in Australia, New Zealand, the UK, North America, and the Philippines.

Role Overview

As a Technical Support Engineer at Humanforce, you will deliver exceptional support services to customers and users, helping them maximize their use of the Humanforce platform. Your responsibilities include managing client relationships, troubleshooting software and installation issues, testing products, and working closely with internal teams to ensure technical concerns are resolved swiftly. You will serve as a subject matter expert in areas such as awards and provide solutions compliant with service level agreements (SLAs) to ensure customer satisfaction.

Key Responsibilities

Deliver prompt and professional technical assistance for users of the Humanforce system.
Diagnose and resolve software and system issues, clearly communicating solutions to end users.
Coach clients on platform functionalities to help them maximize the value of Humanforce.
Cooperate with internal departments to escalate and resolve complex problems, contributing to continual service improvement.
Support product testing and validation efforts to maintain high-quality client outcomes.

Required Skills & Knowledge

Operating knowledge of Windows OS, Android/iOS, and common web browsers.
Experience with web browser troubleshooting tools.
Understanding of databases including Microsoft SQL Server and ability to write queries.
Familiarity with network protocols such as TCP/IP, HTTP, TLS/SSL, RDP, and SMTP.
Experience with file transfer protocols like sFTP.
Competency in remote access software (e.g., ConnectWise Control, TeamViewer).
Comfort supporting web application platforms.

Preferred Qualifications

Background in Workforce Management (WFM), HCM, or Payroll software platforms is advantageous.

Company Values

Boldness
Commitment
Customer Focus
Integrity
Respect and Kindness

Work Flexibility

Humanforce supports flexible and hybrid working arrangements, empowering employees to decide how and when they work. The aim is to enable effectiveness, autonomy, and productivity aligned with both career and personal aspirations.

Benefits

Flexible working environment
Opportunity to be part of a rapidly expanding technology company
Access to professional development resources via Go1 learning platform
Paid parental leave and quarterly wellbeing days
Employee referral rewards program
A collaborative, passionate, and supportive workplace culture
Meaningful contribution toward improving workforce management

Equal Opportunity

Humanforce values diversity and invites applications from individuals of all backgrounds, cultures, genders, ages, neurodiversity, religions, sexual orientations, and experiences. The company encourages inclusion and equity throughout its recruitment process.

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