Team Lead Account Management

About the Company

Talabat operates as part of Delivery Hero Group, a global leader in local delivery services, committed to providing fast, easy, and reliable order delivery across approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX index.

Role Overview

The Team Lead in Account Management will be responsible for supervising and mentoring a group of account managers, guiding them to establish solid, enduring partnerships with key clients. In addition to leadership duties, the role requires managing a personal portfolio of partner accounts with a focus on business growth and enhancing Talabat's market presence.

Key Responsibilities

• Oversee partnerships with complex and significant clients.
• Guide the team to proficiently manage entire client relationships, including pitching, negotiating, and fostering mutually beneficial long-term collaborations.
• Track and ensure achievement of daily, weekly, and monthly objectives, working closely with individual team members to maximize efficiency and results.
• Deliver continual training and professional development opportunities for the team.
• Maintain detailed reports on team performance metrics.
• Establish transparent expectations, offer strategic support, and promote career growth of team members.
• Devise and execute strategies aimed at optimizing partner success and boosting revenue.
• Directly manage vital restaurant partner accounts, focusing on expanding business, enhancing satisfaction, and executing strategic account plans.
• Cultivate strong, responsive relationships with restaurant partners by understanding and meeting their needs.
• Collaborate cross-functionally to resolve partner issues and improve partner experience.
• Leverage data analytics to evaluate account results, detect patterns, and recommend tactical improvements.
• Generate regular performance reports for both team and accounts targeted at senior leadership.
• Identify and advocate for process improvements and the establishment of best practices.
• Drive the sales pipeline and ensure the team meets its targets.

Candidate Profile

• Must have a strong enthusiasm for sales.
• Minimum of 5 years experience in sales, account management, or related fields.
• Ability to efficiently handle transactional sales cycles.
• Exemplifies a high degree of ownership and commitment.
• Employs innovative sales methods to engage potential clients.
• Proficient in using CRM systems, specifically Salesforce, alongside Google Workspace applications.