Store Manager - Willis St, Wellington

About Pandora

As the largest global jewellery brand, Pandora gives expression to millions of people's passions every day. Our distinctive designs empower customers worldwide to celebrate their unique stories and significant life moments. We pride ourselves on being part of these meaningful experiences.

Role Overview

We invite you to join as a Store Manager at our Willis Street Wellington location, where original ideas flourish and can quickly translate into impactful results. This role offers more than a career—it’s an opportunity to make a difference while growing your professional journey alongside a brand that values creativity, passion, and care.

Employee Benefits

• 60% discount on staff purchases
• Paid day off for your birthday
• Access to continuous learning and development opportunities
• Subsidised health insurance coverage
• Retail performance bonuses
• Employee Assistance Programme support
• Generous allowance for purchasing jewellery
• Two wellness days annually for personal time

Team and Leadership

The Store Manager acts as the face of Pandora, fully embracing our culture and product range. Daily involvement on the shop floor involves engaging customers and collaborating closely with your team to achieve targets. This leadership role includes mentoring an Assistant Store Manager and a group of Retail Assistants to foster a thriving sales environment.

Key Responsibilities

• Fostering a passionate store atmosphere where every employee feels confident representing the Pandora brand.
• Building and maintaining a high-achieving sales culture that delivers memorable customer experiences and surpasses expectations.
• Ambitiously pursuing and often exceeding business goals and key performance indicators.
• Developing your team through coaching and ongoing feedback while driving accountability for both individual and collective outcomes.
• Collaborating with the Divisional Sales Manager and HR to address performance challenges or compliance concerns effectively.
• Applying expertise in team leadership, brand representation, operational excellence, and customer service, ensuring flawless merchandising, smooth store operations, and continuous staff growth.

Candidate Profile

• Demonstrable success as a Store Manager with 3 to 5 years of experience within fast-paced, high-performing retail environments.
• Excellent verbal and written communication capabilities to connect across diverse audiences.
• Strong commercial insight combined with analytical skills that contribute to positive business outcomes.
• Proven ability to attract, develop, and retain talented staff, emphasizing succession planning and career progression within the team.

Additional Information

If you need reasonable accommodations during the interview process, please inform us promptly so we can support your needs.