Spa Service Expert (Spa Therapist)

Role overview

This position sits within the spa team at a luxury hotel in Dubai and focuses on creating a smooth, memorable guest journey. The role blends service delivery with spa front-desk support, helping guests feel welcomed and cared for from arrival through payment.

Key duties

The Spa Service Expert supports a range of spa operations, including introducing spa offerings and retail items, handling reservation scheduling, confirming appointments, answering service-related questions, checking in guests, and processing transactions in a way that feels seamless and guest-friendly.

In addition to guest service, the role requires strong attention to workplace standards. The associate is expected to maintain a safe and orderly environment, follow company procedures, uphold quality expectations, and present a professional appearance and communication style at all times.

Working conditions

This is a full-time, non-management position based in Dubai, United Arab Emirates, and it is not remote.

The work involves prolonged standing, sitting, and walking, including movement across slopes, uneven areas, or slippery surfaces. The role also requires frequent use of reservation systems and physical tasks such as lifting, carrying, pushing, pulling, reaching, bending, twisting, and stooping for items up to 10 pounds unaided and up to 25 pounds with assistance.

Qualifications

Applicants should have a high school diploma or an equivalent GED. No previous related work experience is required, and no supervisory background is needed. No license or certification is specified for this role.

About the employer

The employer is part of a global hospitality group known for delivering thoughtful service and premium guest experiences. The brand emphasizes teamwork, professional growth, and a culture where diverse backgrounds and perspectives are valued. The luxury portfolio also highlights training, recognition, development, and holistic well-being as part of the associate experience.

Equal opportunity

The organization states that it is an equal opportunity employer and supports fair access to employment without discrimination on protected characteristics, including disability, veteran status, and other legally protected bases.