Shift Manager - Fast Food Restaurant

Job Overview

This permanent full-time position at a fast food restaurant in Kingston, Ontario, requires proficiency in English and involves working approximately 35 hours weekly. Candidates should possess a high school diploma or equivalent and have between 7 months to under a year of related experience.

Work Environment

The role is based in a fast-paced fast food outlet or restaurant setting, where managing operations efficiently under pressure is essential.

Key Responsibilities

• Oversee and coordinate activities of staff involved in food preparation and portioning.
• Conduct staff training focused on job functions, sanitation standards, and safety protocols.
• Forecast ingredient and supply needs for meal preparation.
• Maintain food quality and service standards to meet control measures.
• Handle customer complaints and concerns professionally.
• Keep accurate records of stock inventories, maintenance, sales, and wastage.
• Create and manage employee work schedules.

Supervision

Manage a team of approximately 5 to 10 employees.

Physical and Work Conditions

• Thriving in a fast-paced, sometimes physically demanding environment.
• Capable of working under pressure with tasks requiring a combination of sitting, standing, walking.
• Comfortable with extended standing periods, bending, crouching, kneeling, and walking.

Personal Attributes

• Strong customer focus with excellent interpersonal skills.
• Effective oral communication abilities.
• Flexibility to adjust to varying work conditions.
• Ability to work collaboratively as part of a team.

Employment Terms and Benefits

• Flexible scheduling including morning, evening, night, shift, on-call, weekend, and overtime opportunities.
• Health benefits provided including dental and healthcare plans.

Supportive Initiatives

• Employer recognized under government programs.
• Recruitment and support for newcomers and refugees displaced by conflicts or disasters with assistance in foreign credential recognition.
• Specific support and training programs tailored for youth including mentorship and networking.
• Cultural competency and awareness training provided to foster a welcoming environment for Indigenous employees.
• Inclusive hiring policies to prevent discrimination against visible minorities, such as anonymized recruitment processes.