Senior IT Service Desk Engineer

Role overview

This position is for a Senior IT Service Desk Engineer supporting a product-based multinational organization in Hyderabad. The role focuses on resolving end-user technology issues across desktop and collaboration environments, with a strong emphasis on first-response support, ticket handling, and advanced troubleshooting.

Key responsibilities

• Handle technical support requests submitted by phone, email, and chat, and work toward timely issue resolution.
• Use ServiceNow for logging, tracking, and managing support tickets.
• Diagnose and resolve problems affecting desktops, laptops, mobile devices, and Cisco phones.
• Support Active Directory, networking, messaging, and hardware-related troubleshooting tasks.
• Provide advanced support for Microsoft Office applications, including Teams and Microsoft 365.
• Investigate and fix issues related to VPN access, RSA SecurID, and corporate applications on mobile devices through MDM tools.
• Troubleshoot voice and conferencing tools such as Cisco phones, IP phones, Jabber, and Zoom.
• Apply knowledge of virtual machines hosted on ESX servers to configure and resolve related issues.

Candidate profile

The ideal applicant should bring hands-on service desk experience, strong problem-solving ability, and a solid understanding of enterprise IT environments. Experience in supporting common workplace devices and business applications is essential.

Additional information

This opening is with TeamLease for Goldman Sachs in Hyderabad. Applicants are expected to share matching resumes as directed in the source information.

Perks and benefits

• Shift allowance
• Free two-way cab facility available within a 25 km radius