Senior Client Success Manager
London, England, United Kingdom · Contracter
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- Salaire
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- il y a 1 semaine
- Mode de travail
- Au bureau
- Admissibilité
- Applicants must have the legal right to work indefinitely in the UK. Candidates needing additional assistance during recruitment can request support.
- CV
- Candidature requise
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Description de l'emploi
About Positive Luxury
Positive Luxury is a pioneering company partnering exclusively with the global luxury sector to transform sustainability into a competitive edge. We offer ESG+ assessments, Butterfly Mark certification, consultancy, and communication services to help luxury brands prove their commitment to sustainability.
Role Overview
We are seeking a proactive and organized Senior Client Success Manager to lead client engagement and manage their transition to our updated ESG+2.1 assessment. This role involves managing a portfolio of leading luxury brand accounts throughout their Butterfly Mark certification and advisory journey, ensuring a seamless and impactful client experience from start to finish.
Key Responsibilities
- Oversee a portfolio of key luxury brand accounts, guiding them through certification and consultancy services.
- Lead and mentor a team of two Client Success Officers, establishing processes and maintaining high standards in service delivery.
- Drive client retention, renewals, and portfolio growth through strategic relationship management.
- Assist clients in transforming sustainability performance into authentic and persuasive communications.
Candidate Profile
We are looking for an experienced professional with strong account management and sustainability expertise, eager to take on leadership responsibilities. The ideal candidate is commercially astute, highly organized, and knowledgeable about ESG frameworks with a passion for the luxury sector. Proficiency in additional languages such as French, Italian, or Spanish is advantageous but not mandatory.
Working Conditions and Benefits
- Hybrid working arrangement with office presence in Soho, London.
- Opportunity to lead and grow within a purpose-driven, ambitious team advancing sustainability in luxury.
- Reports directly to the Managing Director.
Additional Information
Positive Luxury is committed to equal opportunity employment. Candidates must have indefinite work rights in the UK. Applicants requiring accommodations during the hiring process can request support through our careers contact.
To apply, send your CV and cover letter detailing your suitability, salary expectations, and notice period by Wednesday, 22nd July to the specified contact.