Room Service Captain

Role overview

In this position, you will help deliver a high-quality hospitality experience by keeping room service operations organized and ensuring guests receive attentive, efficient service. The role focuses on coordinating the team, maintaining service standards, and supporting smooth day-to-day execution in a hotel setting.

Key responsibilities

You will coordinate the team and manage service flow so that guest and restaurant operations run smoothly. The role also involves monitoring operational needs, ensuring procedures are followed, and helping maintain consistent service quality.

• Allocate tables and assign work to team members.
• Coordinate with the cooperative company to arrange the required number of workers based on demand.
• Spot operational needs in the assigned area and communicate them to the supervisor.
• Ensure procedures are followed according to the checklist.
• Oversee the work of all team members to keep service quality steady.
• Handle movement of goods and materials between different areas.
• Assist the supervisor with administrative matters and team development.
• Maintain track of monthly food and beverage inventories.

Qualifications and expectations

The ideal candidate should bring a strong service mindset and align with the company’s values of integrity, leadership, teamwork, ownership, and urgency. A genuine commitment to hospitality and delivering memorable guest experiences is essential.

About the employer

The organization is a globally recognized hospitality brand known for creating excellent guest experiences and a positive workplace culture for its team members. It operates worldwide and emphasizes career growth, wellbeing, and service excellence.

Benefits

Team members may receive a range of wellbeing and travel-related benefits, subject to location and plan terms.

• Access to the Go Hilton travel program with 110 deeply discounted nights and rates starting at USD 40 per night at participating hotels.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Crisis concierge support offering practical help and emotional care during times of loss.
• Mental health support through wellness resources and, in many countries, free counseling via the Employee Assistance Program for eligible team members.

Additional information

Benefit availability can differ by location and is governed by the terms and conditions of employment as well as the rules of each individual program or plan.