Remote Customer Service - Product Support

Role overview

RG&T Solutions is hiring a home-based Customer Service - Product Support specialist for candidates located in or around Detroit Lakes, Minnesota. The position is designed for remote work and pays an hourly rate of $25 to $45.

What you will do

• Handle customer questions about products, resolve troubleshooting concerns, and provide guidance through phone, email, or chat.
• Help customers understand product features and use them smoothly to create a strong service experience.
• Record customer conversations and support details accurately in the company’s systems.
• Work with teammates to solve more complicated cases and improve the way support is delivered.
• Stay current on product updates and company policies so that information shared with customers remains correct.

Ideal candidate profile

The role suits someone with clear communication, solid problem-solving ability, and a strong focus on customer satisfaction.

Benefits and work environment

The company provides flexible work scheduling, paid training, growth opportunities, and a supportive remote setup.

Additional information

This is a work-from-home opportunity for people who enjoy helping customers and prefer to work from their own space.