Regional Business Process Executive (BPE)

About the Company

Pacific International Lines (PIL) is a long-established global shipping company with more than 55 years of experience. Headquartered in Singapore, it operates across over 500 locations in 90 countries and works with teams from many different cultures. The company focuses on innovation, sustainability, and practical solutions that improve connectivity across markets.

Role Overview

PIL is seeking a proactive and outcome-driven Regional Business Process Executive to support process improvement, standardization, and transformation work across the West and South Africa Region (WARO). The position is based in Accra, Ghana, and involves close collaboration with regional leaders, process owners, headquarters teams, agency partners, and external vendors to identify gaps, implement improvements, and strengthen operational efficiency.

What You Will Do

This role centers on reviewing current processes, finding opportunities to simplify and improve them, and supporting the rollout of better ways of working. The position also plays a key part in business process projects, performance monitoring, training, and change adoption across the region.

Key Responsibilities

• Review existing processes to uncover opportunities for improvement through automation, digital tools, standardization, and the sharing of proven practices.
• Assess automation possibilities, including robotic process automation and macro-based approaches, and work with technical teams to bring solutions into use.
• Work with Business Process Owners to understand requirements, shape change requests, and support the implementation of systems that fit business needs.
• Document end-to-end business processes and make sure they are clearly communicated to agencies and relevant stakeholders.
• Take part in and help lead business process initiatives, with the current emphasis on Sales and Customer Service processes.
• Track key performance indicators, study performance trends, and suggest corrective actions when results fall short.
• Collaborate with process owners and agency stakeholders to identify further opportunities for regional improvement.
• Create and deliver training for Business Process Specialists and related stakeholders across agencies.
• Support regional change management efforts, address concerns from employees, and help teams move smoothly into new ways of working.
• Prepare regular progress reports for regional leadership covering achievements, risks, challenges, and improvement opportunities.

Requirements

• A bachelor’s degree in Business Administration, Project Management, Operations, or a related discipline.
• Exposure to project management methods or formal knowledge of PMP, PMI, Agile, or Scrum is preferred.
• Lean Six Sigma certification or practical experience using continuous improvement methods.
• Experience in container shipping, logistics, maritime, transportation, or a similar environment is an advantage.
• Change management certification or practical experience supporting transformation initiatives.
• Strong verbal and written communication skills, with the ability to explain technical ideas to non-technical audiences.
• Ability to translate business needs into requirements that technical teams can work with.
• High attention to detail, strong process analysis ability, and a practical approach to solving problems.
• Experience working with cross-functional teams and managing stakeholder expectations in regional or matrix structures.
• Knowledge of process mining, including experience with process mining tools, would be beneficial.

Preferred Attributes

• Strong commitment to quality, accuracy, and continuous improvement.
• Well-organized, analytical, and able to juggle multiple priorities and deadlines.
• Self-driven, resourceful, and comfortable taking initiative independently.
• Adaptable and able to perform effectively in a fast-moving environment.
• Collaborative with strong stakeholder management skills.
• Customer-oriented and aware of how process changes affect both internal teams and external clients.
• Capable of supporting change adoption and helping teams adjust to new tools and workflows.

Why Join PIL

You will be joining a global carrier known for sustainability and innovation, in a collaborative workplace that offers room for growth and professional development.

Eligibility

This opportunity is open to Ghanaian and foreign applicants. Candidates who do not already have the legal right to live and work in Ghana will need work permit approval before an offer can be finalized.

Additional Information

PIL was incorporated in 1967 and is ranked among the world’s top container shipping lines. It is also the largest home-grown carrier in Southeast Asia. The company serves customers across Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands, and operates a fleet of 100 container and multi-purpose vessels. Beyond liner shipping, PIL also operates in container manufacturing, depot, and logistics services. The company delivers value-added solutions such as intermodal, breakbulk, and reefer services through technology-enabled platforms. PIL is committed to becoming net zero by 2050 and maintains an equal opportunity, inclusive workplace.

Applicants are expected to submit a resume highlighting qualifications and experience through PIL’s career portal.