People & Service Team Leader

Role Overview

We are seeking a dynamic and motivational People & Service Team Leader to enhance our store performance and foster a team environment that champions exceptional customer service. This position supports the People & Service Manager by developing staff, maintaining high visual and operational standards, and pushing sales, conversion, and key performance indicators.

Key Responsibilities

• Deliver and exemplify outstanding customer service across the store team consistently.
• Cultivate an inclusive and diverse workplace culture where all team members feel respected and appreciated.
• Promote wellbeing by serving as a direct communication conduit for the team.
• Confidently manage store operations across various departments including product and overall operations.
• Assist the People & Service Manager in ensuring the best customer experience through excellence in service, people management, store appearance, and operational effectiveness.
• Empower the team to prioritize customer experience in all decision-making processes.
• Utilize commercial tools proficiently to guide and stimulate actionable insights.
• Take responsibility for achieving store KPIs such as sales, stock loss, payroll control, conversion rates, customer feedback, RFID management, and people-related metrics.
• Oversee compliance with health and safety regulations within the store environment.
• Support the growth and motivation of the store team, fostering high performance and recognition of individual contributions.

Candidate Profile

• Previous retail experience, ideally in a supervisory capacity.
• Strong passion for fashion with an up-to-date awareness of current trends.
• Excellent communication and interpersonal skills.
• Capable of inspiring and motivating others to perform at their best.
• Proactive, flexible, and able to flourish under fast-paced, changing conditions.
• A genuine enthusiasm for our products to help deliver a superior customer journey.

Additional Information

• Fast-Paced Environment: This role demands agility to manage shifting priorities linked to sales, customer behaviors, and seasonal peaks.
• Reporting: Analyzing customer feedback and sales figures is vital to continually enhance the store's function.
• People Management: Emotional intelligence is key when leading a diverse team.
• Hands-On Duties: Includes active engagement with product handling, floor layout modifications, and stock management.
• Weekend and Holiday Work: Required during peak times such as sales, launches, and promotions.
• Time Management: Essential for balancing competing priorities and meeting deadlines effectively.
• Team Leadership: Building and maintaining a positive team culture is critical.

Why Join Us?

We are a well-known brand with a bright future and a varied, talented team who take pride in their work. Career advancement opportunities are plentiful in both retail and corporate settings.

Benefits

• Competitive salary of £27,520 per annum for full-time.
• 50% staff discount and uniform allowance for the latest merchandise.
• Access to discounts, financial advice, wellbeing solutions, and support via the Retail Trust partnership.
• Kindness Cupboards stocked with essential food and hygiene items for employees in need.
• Comprehensive family support including enhanced parental leaves and fertility treatment assistance.
• Give-as-you-earn charitable program with matched funding and an annual volunteering day.
• Opportunities for career growth supported by training and skill development.
• Generous bonus scheme and private pension plan.
• 28 days (UK) or 30 days (ROI) paid leave including bank holidays, with the option to purchase additional holidays.

Workplace Commitment

Our commitment is to establish a safe, inclusive workplace respecting every individual’s dignity. We embrace a diverse community that values equality across all aspects including age, gender, ethnicity, and beyond. Flexible working arrangements are considered whenever viable.