People Operations Generalist

About Giga Energy

Giga Energy is driving the future of AI infrastructure by providing essential power solutions. Our team works at exceptional speed, collaborating closely onsite in Houston to build the physical infrastructure fueling the AI revolution. We value impact, rapid execution, and innovation, with all employees contributing directly to meaningful outcomes.

Role Overview

As a People Operations Generalist, you will work alongside the People Operations Manager to execute day-to-day HR functions and help develop scalable systems, programs, and processes supporting our expanding team. You will act as the main contact for employee support, enhancing the employee journey from onboarding to benefits and HR operations. Your focus will be on operational excellence to ensure a seamless employee experience while enabling leadership to concentrate on strategic initiatives.

Key Responsibilities

• Manage and coordinate onboarding and offboarding processes to guarantee a positive and smooth experience for employees.
• Collaborate with the Talent team to transition candidates smoothly into new hires and initiate onboarding after offer acceptance.
• Co-lead the two-day new hire onboarding sessions in Houston, occasionally traveling to the transformer manufacturing site to provide hands-on onboarding support.
• Update and maintain employee records, HRIS data, and personnel files with accuracy and confidentiality throughout employee lifecycle events such as promotions, transfers, or compensation changes.
• Act as the first point of contact for employee inquiries submitted via the ticketing system, managing the queue efficiently and escalating issues when necessary.
• Handle employee requests related to benefits, payroll, leaves, policy clarifications, employment verification, and HR documentation while ensuring confidentiality and excellent service.
• Support benefits administration, life event modifications, leave management, compliance audits, and general HR documentation upkeep.
• Assist with implementing new People Operations programs, improving workflows, creating trackers, dashboards, and reporting tools to enhance operational efficiency.
• Collaborate with cross-functional teams including Talent, Finance, IT, and managers to support various employee programs and initiatives.
• Escalate complex employee relations issues and sensitive policy questions to the People Operations Manager.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related discipline, or equivalent practical experience.
• 2 to 5 years of experience in Human Resources or People Operations roles.
• Proven ability supporting diverse HR functions across the employee lifecycle.
• Familiarity with HRIS platforms and fundamental knowledge of employment laws and HR operations.
• Exceptional organizational skills to manage multiple priorities effectively in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Meticulous attention to detail with a commitment to thorough follow-through.
• Proficiency in Google Workspace tools, especially Sheets and Docs.
• Customer-service oriented approach with a passion for delivering outstanding employee experiences.

Preferred Qualifications

• Experience in a fast-growing startup setting.
• Hands-on familiarity with Rippling or similar advanced HRIS tools.
• Experience administering employee benefits, leave programs, and HR ticketing service models.
• Skilled in process improvement, operational reporting, and dashboard creation.
• Certification such as SHRM-CP, PHR, or equivalent is a plus.

Work Environment and Additional Info

This position is based in Houston with a culture emphasizing onsite collaboration, except for biweekly remote work on Fridays. Travel to the manufacturing site will be required during onboarding weeks. Giga Energy fosters an inclusive, equal opportunity workplace committed to diversity and compliance with all labor laws. Reasonable accommodations are available for applicants with disabilities during the hiring process.