Part-Time Customer Service Consultant

Role overview

A global insurance company is hiring a part-time Customer Service Consultant to join its busy inbound contact centre in Brisbane CBD. This is a fully in-office position designed for experienced call centre professionals who work well in a structured, KPI-focused setting and prefer early shifts that wrap up by late morning.

The role offers an hourly rate of $37.13 plus superannuation, along with penalty rates. It is best suited to dependable customer service operators who enjoy routine, consistency, and a high-accountability environment.

What you can expect

• Early starts with shifts finishing by 11:00am, leaving the rest of the day free.
• A defined, performance-led workplace with clear targets and expectations.
• Work with a respected global insurance brand.
• Modern CBD office near Central Station.
• Comprehensive onboarding and training support.
• Strong coaching, measurable performance standards, and ongoing feedback.
• Encouraging team culture led by experienced managers.

Key duties

• Manage a high volume of inbound customer calls, including sensitive and time-critical matters.
• Guide customer conversations with confidence and take responsibility for resolving outcomes.
• Operate within a structured environment where KPIs and quality standards are closely tracked.
• Work across 3 to 5 systems at once while keeping service accurate and efficient.
• Follow the roster pattern of Monday to Friday, 6:00am to 11:00am after training.
• Complete two weeks of paid training and continue with ongoing support afterwards.
• Remain office-based for at least the first six months in the Brisbane CBD location.

Candidate profile

• Available for a rotating weekday roster between 6:00am and 11:00am, including 6:00am–10:00am, 6:00am–11:00am, and 7:00am–11:00am shifts.
• Comfortable working consistently from early morning hours.
• Seeking stable, ongoing part-time employment rather than short-term flexibility.
• Has previous experience in a fast-paced, phone-based contact centre.
• Able to juggle multiple systems while speaking with customers.
• Confident working to KPIs, targets, and quality requirements.
• Demonstrates reliability, strong tenure, and consistent attendance.
• Open to feedback, coaching, and changing priorities when needed.
• Strong communicator who can lead conversations and manage customer interactions effectively.
• Able to work onsite in Brisbane CBD on a part-time basis.
• Must hold full Australian work rights without restrictions.
• Must be able to clear a police check.

Additional information

This is a high-accountability role. Reference checks will be completed early in the hiring process, including checks focused on attendance and reliability.

How to approach this role

This opportunity is ideal for early risers who want structured part-time work in a high-performing setting and are ready to contribute to a stable, well-supported team.