ORM Executive (Online Reputation Management Executive)
Remote · Contracter
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- Expérience
- 2 ans et plus
- Salaire
- INR 27,000 – INR 27,500 / month
- Ouvertures
- 3
- Publié
- il y a 2 semaines
- Mode de travail
- Travaillez à domicile
- Éducation
- Tout diplômé
- Admissibilité
- Any graduate with a minimum of 2 years of relevant ORM experience, willing to work rotational shifts and weekly offs, and equipped with a stable internet connection plus a suitable WFH setup.
- CV
- Candidature requise
Description de l'emploi
Role overview
This position is for an Online Reputation Management Executive who will work from home and focus on protecting and improving brand perception across digital channels. The role calls for someone who is detail-focused, proactive, and experienced in handling online customer conversations and reputation issues.
Job details
- Location: Remote / Work from Home
- Experience needed: At least 2 years in ORM
- Employment type: Full-time contract
- Open positions: 3
- Pay: ₹27,000 to ₹27,500 in-hand per month, approximately ₹33,000 CTC
- Working schedule: 6 days per week
- Shift pattern: Rotational shifts
- Weekly off: Rotational off
Key responsibilities
The executive will monitor brand presence across social media, review platforms, forums, and other online spaces, respond to customer feedback with professionalism, and flag reputation risks before they escalate. The role also involves coordinating with internal stakeholders, tracking sentiment trends, and preparing reports that support brand improvement.
Required experience and capabilities
Candidates should have a solid background in online reputation management, strong English communication skills, and confidence in managing customer interactions across digital platforms. They should be comfortable working with reports, spreadsheets, and sentiment-related insights, while maintaining quality and SLA standards.
Preferred exposure
Prior use of social listening or ORM tools such as Brandwatch, Sprinklr, Meltwater, Talkwalker, or similar solutions will be an added advantage. Experience in crisis handling, escalation management, and broader digital engagement is also desirable.
Eligibility
Any graduate with at least 2 years of relevant ORM experience can apply. Applicants must be willing to work rotational shifts and rotational weekly offs, and should have a dependable internet connection along with a proper work-from-home setup.
Interview process
- HR screening
- Operations or managerial round
- Final discussion
Joining preference
Candidates who can join immediately or after a short notice period will be given preference.