Operations Specialist

About Covera Health

Covera Health is dedicated to enhancing healthcare by improving the accuracy of diagnostics. Each year, millions of patients undergo imaging that critically influences medical decisions. Unfortunately, valuable findings are frequently overlooked, and access to high-quality imaging can be challenging. Covera transforms this scenario by integrating clinical expertise, advanced artificial intelligence, and a vast radiology quality dataset to detect diseases earlier, enhance diagnostic precision, and empower clinicians to make informed choices. This results in better treatments, fewer unnecessary interventions, reduced healthcare costs, and improved patient outcomes.

In 2026, Covera joined forces with Medmo to launch the first comprehensive platform supporting the entire radiology experience — from scheduling imaging to coordinating care and ensuring diagnostic accuracy. Backed by Insight Partners, this platform currently assists nearly 6 million individuals through partnerships with major employers, large national health plans, and numerous primary care physicians.

Role Overview

As an Operations Specialist in the Medmo team, you will be essential in ensuring smooth operations behind the patient journey. You will manage complexities involved in scheduling and coordinating imaging appointments by working closely with imaging centers, providers, and internal teams. Your efforts will enable patients to receive timely, affordable, and excellent care, while also supporting partners' operational efficiency.

This position goes beyond administrative tasks; it requires problem-solving, process improvement, and active collaboration to optimize systems and workflows continuously.

Key Responsibilities

• Oversee and coordinate operational processes supporting patients, providers, and imaging centers throughout imaging workflows.
• Address and resolve operational questions and challenges using internal resources, standard procedures, and prudent decision-making.
• Consistently achieve and surpass personal and team productivity and quality metrics while maintaining meticulous attention to detail.
• Develop deep expertise in Covera Health and Medmo’s products, processes, and evolving workflows.
• Identify and communicate opportunities to improve operational effectiveness by collaborating with leaders across Operations, Product, and Engineering teams.
• Enhance processes, documentation, and workflows to better the user experience and internal operations.
• Work cross-functionally to tackle complex operational issues and ensure a seamless experience for patients and partners.
• Engage in continual training to stay current with new products, features, and operational procedures.

Work Environment

While Covera Health is a remote-first company with employees across the U.S., there is a New York City office where local staff often meet weekly for collaboration. This role is fully remote with no travel obligations. Support is required during standard business hours (9:00 AM to 5:30 PM local time) with occasional flexibility for overtime.

Qualifications and Requirements

• Minimum two years’ experience in operations, administrative support, healthcare operations, or medical office roles.
• At least one year in customer service or patient-facing positions.
• Background in healthcare, clinical settings, medical imaging, or related industries is highly advantageous.
• Bachelor’s degree preferred or equivalent education combined with relevant experience.
• Outstanding organizational abilities to balance multiple priorities with precision.
• Experience handling detailed tasks such as document processing, data management, or verification.
• Strong technical skills with quick adaptability to new systems and workflows.
• Proficiency with Microsoft Office, Google Workspace, and other productivity software.
• Familiarity with electronic health records (EHR), case management software, or healthcare platforms is a plus.
• Self-driven with resilience and capability to excel in a dynamic, fast-paced environment.
• Excellent communication skills and a collaborative problem-solving attitude.

AI Integration at Covera

Utilization of artificial intelligence is embedded in Covera Health’s culture. Team members are encouraged to embrace AI tools actively in daily tasks, supporting continuous innovation and efficiency.

Benefits

• Comprehensive medical insurance options, including a plan with all premiums covered for employees and dependents.
• Dental and vision coverage.
• Flexible paid time off policy.
• Generous company holidays totaling 16 days annually.
• 401(k) retirement savings plan.
• Yearly professional development allowance for courses and materials.
• Annual wellness allowance for fitness, mental health, or other wellness expenditures.

Compensation

This position offers an hourly wage ranging from $24.00 to $26.50, plus performance bonuses and a comprehensive benefits package. Final salary is determined by qualifications, experience, skills, and location.

Diversity and Inclusion

Covera Health is committed to equal opportunity employment for all candidates without discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Accommodations for specific needs are available upon request.

Applicant Security Notice

Applicants should be vigilant against fraud; official communications come only from Covera Health email addresses (@coverahealth.com). At no point will candidates be asked for banking or payment information as part of recruitment.