Operations Coach - Nike, Auckland

About the Role

Nike is seeking an Operations Coach (Manager) in Auckland to help deliver standout service, strengthen the store experience, and support the brand’s mission of uniting people through sport. This position plays an important part in keeping the department running smoothly while helping create loyal Nike customers through excellent in-store operations.

Key Responsibilities

The role centers on operational control, customer satisfaction, and shrinkage management. You will help maintain strong profit and loss performance while building a service-driven culture that reflects Nike’s brand in the store.

• Oversee payroll compliance, build rosters and zone charts, and maintain cash handling standards.
• Support the store in meeting financial targets and business objectives.
• Lead, coach, motivate, and inspire the operations team.
• Strengthen operational performance across facilities, HR-related processes, loss prevention activities, and team communications in the break room.

What You Bring

• Genuine enthusiasm for the Nike brand.
• Experience in general retail environments.
• Background in leading or supervising teams.
• Strong verbal and written communication ability.
• Good organisational and planning skills.
• Comfort using MS Office tools and retail business systems.

Perks and Benefits

• Growth-focused leadership development and investment in your career.
• Competitive pay with generous staff product discounts.
• Two uniform allocations each year.
• Opportunity to access special release products.
• Birthday leave.
• Wellbeing support program and related tools.

Working Pattern

This is a rotating roster role. The selected candidate must be available for weekends, evenings, and public holidays as required.

About the Team Culture

Nike’s broader mission is to inspire and innovate for every athlete in the world, and every employee contributes to that purpose by helping create an active, inclusive, and high-performing environment.