Officer - Business Support

Job Overview

The Officer - Business Support is responsible for ensuring seamless business operations by delivering support services in an efficient and cost-effective manner. The role aims to uphold company policies, procedures, and processes to achieve the highest standards in service delivery.

Strategic Responsibilities

• Establish and maintain formal, measurable service level matrices and performance targets aligned with Service Level Agreements (SLAs) for various business units.
• Implement cost optimization strategies within assigned tasks to maximize savings and avoid complex or legal issues.
• Ensure outstanding customer satisfaction by promoting consistency, teamwork, engagement, and gathering feedback.
• Facilitate the smooth, adequate flow of information within team members and external parties to support broader business functions.

Operational Responsibilities

• Collaborate closely with business units, legal department, operations, and relevant governmental authorities to fulfill requirements.
• Liaise with authorities such as Water and Electricity, CNIA, GHQ, telecommunications providers, the Department of Economic Development, and Chamber of Commerce.
• Manage processing of new and renewal security passes for personnel and vehicles at CNIA and GHQ.
• Monitor vehicle registration renewals and secure necessary No Objection Certificates (NOCs) from concerned parties.
• Oversee company license renewals including obtaining required NOCs.
• Coordinate employee-related cases with police and other government agencies.
• Work with the legal department to handle ongoing legal cases and monitor progress.
• Manage responsibilities related to the rent committee (Tariff committee).
• Handle tenancy contracts for labor accommodations and update the Ministry of Labor accommodation system; obtain relevant NOCs.
• Maintain office management practices aligned with workplace policies and codes of conduct.
• Support resolution of issues related to new land acquisitions by the organization.
• Register companies with government bodies for tendering purposes.
• Follow up on building permits and other necessary approvals.
• Participate in seminars and government-related activities as required.
• Ensure all business operations comply with applicable government regulations.
• Perform additional tasks assigned by management.

People Management

This role currently has no direct people management responsibilities.

Product and Process Improvement

• Guarantee compliance of support service processes and contribute value to overall business performance.
• Identify opportunities to streamline support services by utilizing systems and applications to enhance business output.
• Assist in developing departmental processes and customer service standards within assigned areas.
• Engage in cost-saving initiatives and risk assessment efforts by reviewing current workflows to implement improvements.
• Collaborate with internal and external stakeholders on development plans.
• Design methods to track improvements from the perspective of business support services.
• Implement new technical systems and technological solutions in coordination with the Business Partner to enhance operational efficiency.
• Stay informed regarding organizational changes and business developments.

Qualifications

• Preferred: Diploma or Degree in a relevant discipline.
• Required: Minimum of 5 to 7 years of experience in a similar role.
• Strong results orientation, self-motivation, and positive attitude.
• Excellent interpersonal skills with the ability to interact effectively with officials.
• Proficient communication abilities in both Arabic and English.
• Computer literacy is essential.
• Must hold a valid UAE driving license.