National Account Manager

Role overview

Energizer Holdings is seeking a commercially focused National Account Manager to take ownership of the Big W and Pharmacy customer portfolio. This position is responsible for building strong customer partnerships, delivering commercial results, and helping define the long-range growth plan for these accounts.

The role suits someone who can balance day-to-day performance with strategic thinking, strengthen key relationships, and contribute to sustainable business growth.

Key responsibilities

• Manage and expand major customer accounts, with accountability for core performance measures such as sales, margin, volume, and market share.
• Drive Joint Business Planning with customers and convert those plans into practical execution.
• Create customer strategies that support shared objectives and long-term growth.
• Plan, coordinate, and evaluate promotional activity across physical stores and digital channels.
• Improve assortment, pricing, distribution, and merchandising performance.
• Use category data and commercial insights to identify new growth opportunities.
• Oversee customer profit and loss performance as well as trade investment to improve return on investment.
• Represent customer needs internally and build trusted, enduring relationships with key stakeholders.
• Lead negotiations and handle trading terms effectively.
• Work with supply chain teams to maintain strong service levels and support DIFOT performance.
• Forecast demand accurately and align resources to business needs.
• Use insights and analytics to support better commercial decisions.
• Collaborate closely with Marketing, Category, Finance, and Supply teams on cross-functional initiatives.
• Support initiatives that deliver outcomes for both the customer and the wider business.

What success in the role looks like

• Customer strategies that extend three years or more and provide clear direction.
• Joint Business Plans that are well aligned and produce measurable growth.
• Strong integration with key customers and internal teams.
• Enduring growth driven by thoughtful, strategic change.
• Consistent attention to return on investment and full P&L ownership.

What we are looking for

• At least 2–3+ years of experience in FMCG account management, preferably within grocery or major retail.
• Solid commercial judgement and a strong understanding of profit and loss management.
• Proven ability to negotiate, influence, and build consensus across different seniority levels.
• A data-driven approach with the ability to turn analysis into action.
• Excellent communication skills and strong stakeholder management capability.
• High initiative, energy, and a growth-oriented mindset.
• Working knowledge of Circana (IRI Temple) or similar tools, along with QScan and QCheckout.
• Competence in Microsoft Office, especially Excel and PowerPoint.
• University degree qualification.

Why join us

• Take ownership of important national accounts and make a measurable impact.
• Be part of a collaborative, high-performing team environment.
• Play a meaningful role in shaping strategy and supporting growth.
• Gain exposure to major retail partners and cross-functional leadership.

Additional information

This is a full-time, onsite role based in Sydney, New South Wales, Australia.

No stipend, salary, number of openings, application deadline, or start date was specified.

Additional notes: the role focuses on Big W and Pharmacy customers, with responsibilities spanning commercial performance, customer strategy, operational execution, and cross-functional collaboration.