Mid Market Account Manager

Role summary

Deliveroo is hiring a Mid Market Account Manager in Abu Dhabi to look after a portfolio of restaurant partners, with emphasis on strong-performing local gems and selected national chains. The role is centered on helping partners grow, improving how they operate on the platform, and strengthening the customer experience through close collaboration with both external partners and internal teams.

About Deliveroo

Deliveroo’s purpose is to make shopping and eating easier by connecting consumers with restaurants, shops, and riders. The company focuses on making food and product access more convenient and enjoyable, using technology to reshape how people buy what they want, when they want it, and where they want it. It operates as a fast-moving, tech-led business that values autonomy, ownership, and fresh ideas.

The team

The account management team supports Deliveroo’s growth by building and managing restaurant relationships. The team acts as a strategic partner to restaurants, combining data, industry knowledge, and hands-on support to help them grow. It is a collaborative group that works across functions and is known for being personable, energetic, and strong at relationship building.

What you will do

• Take ownership of a portfolio of mid-market restaurant partners and serve as their main Deliveroo contact.
• Develop trusted relationships and conduct regular performance and business reviews.
• Spot and implement opportunities that can raise order volume and improve partner results.
• Track operational measures and guide partners toward better service quality.
• Encourage use of Deliveroo’s marketing tools, promotions, and campaign features.
• Assist with onboarding new partners and helping existing partners expand on the platform.
• Work with marketing, operations, and commercial teams to solve issues and support partner success.

Requirements

• At least 3 years of experience in a commercial role within a fast-moving environment.
• Strong ability to manage relationships and engage stakeholders effectively.
• Commercial thinking with a clear focus on spotting growth opportunities.
• Comfort using data and performance insights to guide decisions and actions.
• Good communication and influencing skills with both partners and internal teams.
• Well-organized approach with the ability to handle several accounts at once.
• Practical problem-solving skills and the ability to work through operational issues.
• Team-oriented mindset with experience working across different functions.

Benefits

• 25 days of annual leave.
• Comprehensive medical coverage.
• Annual flight allowance for the employee only.
• Free Deliveroo Plus membership.
• Maternity and paternity support.
• End-of-year celebrations and regular social events.
• A highly enjoyable team environment.

Benefits and diversity

The role includes annual leave, medical insurance, flight support, membership access, family leave benefits, and team events. Deliveroo also highlights a lively team culture and a collaborative working environment.