Mail & Office Support Operator - Digital & Workplace Solutions

Overview

Join our team in Berlin as a Mail & Office Support Operator within Digital & Workplace Solutions, delivering top-notch mail, scanning, and general office support services to maintain smooth and professional operations. You'll work on site as part of a compact team utilizing advanced digital and technical tools like scanners, package lockers, and tracking systems to meet strict deadlines and quality benchmarks. Reporting directly to a manager based in Frankfurt, you'll adhere to global control protocols to ensure rigorous and compliant processes.

Responsibilities

• Handle the reception, sorting, distribution, and dispatch of incoming and outgoing mail and packages, ensuring adherence to quality requirements
• Operate and maintain digital solutions such as package lockers, scanners, and tracking devices to uphold transparent, controlled workflows
• Scan, index, and direct documents based on standardized document management methods and tools
• Track service deadlines and daily workloads to satisfy productivity targets
• Assist clients with basic office services including managing stationery supplies and distribution
• Troubleshoot minor issues with office print devices and coordinate support escalation when necessary
• Keep precise logs and records related to mail, shipping, scanning, and associated activities
• Support meeting room preparations and other client facility-related tasks to deliver a professional experience
• Strictly follow global control procedures to maintain robust, compliant operations
• Communicate effectively with on-site stakeholders and the Frankfurt leadership about service status and concerns

Required Qualifications & Skills

• Experience in mailroom, shipping/receiving, scanning, or office support roles
• Ability to consistently meet deadlines, quality benchmarks, and productivity standards within a service environment
• Confidence and proficiency in using digital and office technologies such as scanners, tracking tools, and printers
• Meticulous attention to detail when handling documents, labels, and tracking records
• Customer-centric and professional approach toward on-site support
• Effective collaboration skills to work efficiently in a small team and new office setting
• Strong verbal and written communication abilities to coordinate service requests and updates
• Commitment to following established procedures and controls rigorously

Preferred Qualifications & Skills

• Familiarity with document management and record-keeping workflows
• Experience with package locker systems and handling high mail volumes
• Prior exposure to supporting meeting rooms or client facility needs in an office environment
• Ability to resolve routine print device issues and escalate problems appropriately

About Us

J.P. Morgan is a global leader in financial services, offering strategic advisory and products to major corporations, governments, wealthy individuals, and institutional investors. Our commitment to client success and integrity drives everything we do. We value our diverse workforce and foster an inclusive environment, providing equal opportunity regardless of protected characteristics. Reasonable accommodations for religious beliefs and disabilities are available.

Corporate Functions Team

Our Corporate Functions team encompasses varied disciplines including finance, risk, human resources, and marketing. They play an integral role in supporting our business units, clients, and employees to ensure organizational success.