L1 Experienced International Voice Process Customer Support

About the Company

Sutherland is an established global business and digital transformation partner with more than 35 years of experience. The company combines domain expertise, proprietary and partnered platforms, analytics, automation, AI, and digital services to help clients improve growth, efficiency, and productivity. Its work spans healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. Sutherland operates with core values of agility, innovative thinking, integrity, and execution, and is backed by a large portfolio of inventions and patents across the US and UK.

Role Overview

This is an immediate-joining opportunity for an experienced International Voice Process Customer Support professional in Chennai. The role is intended for candidates with strong English communication skills, a customer-first mindset, and prior complete voice support experience. Freshers are not eligible.

Key Responsibilities

• Respond to inbound calls from international customers and address their concerns.
• Provide technical assistance and support for issue resolution.
• Deliver a consistent, high-quality customer experience.
• Record customer interactions accurately and maintain proper documentation.

Eligibility Criteria

• Candidates should have between 6 months and 3 years of experience in complete voice support.
• Experience from other domains will not be counted as relevant voice support experience.
• Strong spoken and written English communication is essential.
• Applicants should demonstrate clear articulation and good problem-solving ability.
• A customer-oriented attitude and willingness to learn are important.
• Graduation is not mandatory.
• Freshers are not eligible for this opening.

Work Schedule and Location

This is a work-from-office position with a 5-day work week, rotational shifts, and rotational weekly offs. The schedule is predominantly night shifts. Two-way cab service is available up to a 25 km radius, depending on shift timing.

Work location: Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station.

Joining preference: Candidates who can join by July 6 are preferred.

Compensation

The annual CTC is in the range of INR 3.00 LPA to INR 3.50 LPA, and the final offer may vary based on the candidate’s experience and previous salary.

Selection Process

• HR interview
• SD panel interview
• Voice assessment

Important Note

The company does not request any payment or favors in exchange for employment opportunities. Any suspicious activity should be reported to TAHelpdesk@Sutherlandglobal.com.