Jr. Systems Administrator

Job Summary

This position supports the computer endpoint environment used in a Distribution Control Center in Staten Island, NY. The role focuses on keeping systems configured correctly, dependable, secure, and available for daily operations.

Key Responsibilities

• Deliver technical administration support for endpoint systems used in the control center.
• Maintain system availability, performance, security, and resource usage to meet operational needs.
• Install, configure, and maintain hardware and software.
• Carry out operating system and application updates, patches, and version upgrades.
• Track and resolve issues affecting system performance and network equipment such as routers, switches, and firewalls.
• Support network security, access control, and backup/disaster recovery practices.
• Provide hands-on and remote troubleshooting for hardware and software issues faced by end users.
• Work with senior administrators, helpdesk staff, and other teams to resolve incidents and implement solutions.
• Control datacenter access, monitor UPS power and cooling systems, and report alarms or equipment issues.
• Coordinate preventive maintenance and repair activities with external vendors.
• Create user accounts, email access, and permissions; assist with asset tracking and hardware retirement.
• Record system settings, procedures, incidents, and performance information in documentation and reports.
• Take part in disaster recovery exercises, security reviews, and vulnerability assessments.
• Assist with business relocations or changes and handle escalations through resolution.
• Evaluate new IT services and vendors with cost containment in mind.
• Work in DHCP and DNS environments and configure TCP/IP manually or through DHCP.
• Set and manage client expectations while supporting users in person and remotely.

Required Qualifications

• Applicants must be local, able to attend an in-person interview, and hold a valid driver’s license.
• A bachelor’s degree with 2 years of IT experience, or an associate degree/technical certification with 4 years of IT experience, is required.
• Strong working knowledge of Microsoft desktop and server administration, PowerShell, and Microsoft Office.
• Experience imaging, preparing, and deploying desktop and laptop systems.
• Prior use of ticketing systems such as ServiceNow.
• Good analytical thinking, troubleshooting ability, organization, and communication skills.

Preferred Experience

• Background in the utility or energy industry is an advantage.
• Cybersecurity certifications are preferred.
• Familiarity with networking basics is helpful.

Additional Information

This role is based in Staten Island, NY and is intended for full-time work with remote listed as the work arrangement. The posting does not specify pay, number of openings, or start date.