IT Support Specialist Service Desk (m/f/d)

About Geberit and the Role

Geberit is a globally operating industrial company that values innovation, flexibility, and a collaborative work atmosphere. Join our IT Service Center team in Pfullendorf, where modern technology, career development opportunities, and a supportive environment await you.

Key Responsibilities

• Handle IT hotline requests via phone in German and English, ensuring thorough documentation.
• Perform 1st-level support by managing incidents and service requests through telephone, email, or ticketing systems.
• Diagnose and resolve hardware and software issues remotely or directly at employee workstations; install new hardware and software components.
• Assist employees in utilizing applications effectively during daily operations.
• Identify areas for improvement and actively contribute to the continuous enhancement of processes and IT infrastructure.
• Execute small-scale projects within the service desk scope, including evaluations, rollouts, and standardization activities.

Candidate Profile

• Completed training as an IT specialist in system integration or a comparable technical qualification with additional IT-related education.
• Strong service orientation and enthusiasm for outstanding customer support.
• Excellent verbal and written skills in both German and English.

Benefits Offered

• Access to an employee cafeteria.
• Optimal onboarding experience.
• Employee services and discount programs.
• Company health management initiatives.
• Flexible working hours.
• Diverse continuing education opportunities and international assignments.
• Attractive pension and preventive care benefits.