IT Support - Pacific Plant - Hastings

About the Role

This position is responsible for delivering essential IT support across the Pacific plant in Hastings. It serves as the first point of contact for technology issues, helping keep systems running smoothly for both office teams and manufacturing operations.

The role covers a broad mix of technology, including hardware, business applications, production systems, CCTV, physical and software security tools, telephony, and network infrastructure. Specialist teams handle deeper platform expertise, while this role focuses on fast, effective frontline support and a strong service experience for users.

You will also assist with the IT side of Operational Technology systems that support core production activities, working closely with site engineers and operational staff. The position is practical and varied, involving time on the processing floor as well as in office areas. It also includes support for local and national projects, user training, and participation in an on-call roster.

Key Responsibilities

• Carry out hands-on troubleshooting and maintenance for desktops, servers, and peripheral devices.
• Install and update software and hardware, manage backups, and set up systems, applications, network equipment, and OT devices.
• Work directly with end users to resolve issues and improve their experience with technology.
• Help drive continuous improvements in IT service delivery across the site.
• Provide diagnosis and resolution for IT services, systems, and equipment used at the Pacific plant.
• Support the rollout and delivery of local and company-wide IT initiatives.

About You

This opportunity suits someone who puts customers first, stays organised, and enjoys solving problems in a busy operational setting. You should be proactive, adaptable, and motivated by helping people and improving how services are delivered.

Success in this role also requires confidence in building professional working relationships across different levels of the business, as well as the ability to balance competing priorities.

Skills and Experience

• Background in technical support for desktops, servers, printers, and network devices.
• Working knowledge of Windows-based desktop and server environments.
• Experience supporting Microsoft Office and Microsoft 365.
• Strong people skills, including listening, relationship-building, problem-solving, and documentation.
• Familiarity with troubleshooting tools, diagnostic methods, and support workflows.
• Clear written and verbal communication.
• Willingness to join an on-call roster when required.
• Comfort working in both office and manufacturing environments.

Why Join Silver Fern Farms

Silver Fern Farms focuses on creating value through its people, farmers, customer relationships, animal welfare commitments, and respect for the environment. The business also places importance on supporting its people and communities.

Benefits

• Subsidised health and life insurance.
• Access to ongoing learning and development.
• Opportunities for career progression within a large and varied organisation.
• Flexible working practices that help support work-life balance.

Additional Information

Applications are reviewed as they come in, so early submission is encouraged. The closing date for applications is Sunday 26 July 2026.

The organisation welcomes applicants from all backgrounds and is committed to a diverse, inclusive workplace with equal opportunity for every candidate and employee.