IT Support Deskside Technician

About the Role

We are seeking a proactive L2 IT Support Deskside Technician to enhance our IT division by providing practical and direct technical assistance. This role suits someone passionate about resolving real-world technical issues, engaging with users, and ensuring consistent performance of technology systems.

Key Responsibilities

• Deliver second-level deskside and remote support addressing hardware, software, and network issues escalated from first-level support.
• Troubleshoot and rectify problems related to Windows and macOS devices such as laptops, desktops, and associated peripherals.
• Install, setup, and maintain workstations, applications, and operating system updates.
• Handle user account management and permissions using Active Directory, Azure AD, and Microsoft 365 services.
• Facilitate onboarding and offboarding procedures including provisioning and decommissioning of devices.
• Document and track incidents and service requests efficiently using the ITSM system (ServiceNow).
• Work collaboratively with third-level support teams and external vendors to resolve complex technical challenges.

Candidate Requirements

• Minimum of two years’ experience in IT support or helpdesk positions at levels 1 or 2.
• Comprehensive knowledge of Windows 10/11 and/or macOS environment management.
• Practical expertise with Active Directory, Group Policy, and Microsoft 365 platforms.
• Understanding of core networking principles, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience utilizing ITSM tools and adherence to ITIL frameworks.
• Strong analytical and troubleshooting capabilities with meticulous attention to detail.

Additional Information

This opportunity is a B2B contract role, offered remotely for individuals ready to make an impact by joining a dynamic and expanding IT team. If you are enthusiastic and driven to provide exceptional IT support, we welcome your application.