Desktop Support Specialist

Role Overview

We are seeking a Desktop Support Engineer to provide critical IT support at our Wunstorf, Lower Saxony location. This is an on-site contract position focused on delivering prompt first- and second-level assistance to desktop, laptop, printer, and mobile device users.

Key Responsibilities

• Deliver first- and second-tier support for desktops, laptops, printers, and mobile devices.
• Address service requests and incident reports via ticketing systems, telephone, or direct interaction.
• Install, update, and maintain operating systems including Windows, macOS, and Linux, alongside essential software applications.
• Troubleshoot problems related to hardware, software, and peripherals like monitors, keyboards, and docking stations.
• Prepare and configure new workstations with user account setups and permissions aligned to requirements.
• Manage and update the IT asset inventory and ensure comprehensive documentation of all technical equipment.
• Support the onboarding and offboarding process of employees from a technical angle.
• Assist remote employees with VPN access, remote desktop connections, and other connectivity challenges.
• Collaborate with wider IT teams for issue escalation and support project-specific tasks.
• Observe security guidelines and assist in implementing antivirus solutions, patch management, and data protection measures.

Candidate Qualifications

• A Bachelor's degree in Computer Science, IT, or a related discipline, or equivalent hands-on experience.
• Demonstrable experience in desktop support, helpdesk, or similar IT technician roles.
• Proficiency with Windows OS, Microsoft Office 365 suite, and foundational networking principles.
• Experience using ticket management tools such as ServiceNow, Zendesk, or JIRA.
• Strong communication skills and ability to interact professionally with users.
• Excellent troubleshooting and analytical problem-solving capabilities.

Preferred Skills

• Experience working in macOS or Linux environments.
• Relevant IT certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with Active Directory, Group Policy management, and remote administration tools such as SCCM, Intune, or JAMF.

Working Conditions and Additional Details

• This position requires on-site presence at the Wunstorf location.
• Occasional physical handling of equipment, including lifting objects up to 25 pounds.
• Flexibility to work outside regular hours as needed for maintenance or urgent troubleshooting.

Compliance and Equal Opportunity

Applicant data will be handled in strict accordance with GDPR regulations and the company's privacy policies. Personal profiles will not be distributed to clients without prior consent. The employer is an equal opportunity organization committed to diversity, inclusion, and non-discriminatory practices in the workplace.