IT Service Engineer Helpdesk Support (m/w/d)

Position Objective

Geberit is a global industrial company known for its dynamic work environment, offering extensive opportunities for creativity, modern technologies, focused professional development, and a collaborative team setting. Join the IT Service Center team in Pfullendorf and contribute to our international support network.

Main Duties

• Manage IT hotline requests by phone in both German and English, including thorough documentation of interactions.
• Provide 1st-level support by receiving and processing incidents and service requests via phone, email, or ticket system.
• Troubleshoot hardware and software issues remotely or on-site at employees' workstations; install new hardware and software components as necessary.
• Assist employees in the effective utilization of our applications during their daily operations.
• Identify opportunities for process and environment optimization; actively participate in ongoing improvements.
• Handle small-scale projects related to the service desk, such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or similar technical qualification with IT-related continuing education.
• Strong commitment to service and a passion for delivering excellent customer support.
• Fluent verbal and written skills in both German and English.

Benefits

• Access to a staff restaurant.
• Structured onboarding for optimal integration.
• Exclusive staff services and discounts.
• Corporate health management programs.
• Flexible working hours arrangements.
• Diverse opportunities for further training and international assignments.
• Attractive retirement and pension benefits.