Helpdesk System Administrator

Overview

This role is offered through a partner company seeking a Helpdesk System Administrator located in the United Kingdom. The position involves supporting a dynamic international tech organization in maintaining efficient team operations, devices, and digital tools. It provides hands-on IT operations experience with a chance to enhance system administration capabilities within a fully remote setup managing a diverse technological environment.

Key Responsibilities

• Oversee the entire lifecycle of corporate hardware, including procurement, configuration, inventory control, and coordinating international shipments.
• Administer and configure company devices, primarily in macOS environments utilizing Apple Business Manager and mobile device management (MDM) software.
• Manage employee onboarding and offboarding procedures by handling accounts, access permissions, and equipment distribution.
• Deliver daily helpdesk support in English and Ukrainian, resolving technical challenges faced by staff.
• Handle subscriptions, renewals, access rights, invoices, and administrative tasks for various business applications and digital tools.
• Conduct access audits and assist with fundamental security measures such as enhancing access controls, phishing prevention, and employee security awareness campaigns.
• Maintain thorough documentation, update knowledge bases, and continuously optimize IT operational procedures.
• Collaborate extensively with internal teams and external vendors to ensure seamless technology operations across the company.

Candidate Requirements

• Practical experience in IT support, helpdesk roles, system administration, or related technical positions.
• Strong knowledge and enthusiasm for the Apple ecosystem, notably macOS, with a desire to acquire advanced expertise.
• Fundamental understanding of networking concepts, including OSI model, protocols, troubleshooting, and basic security principles.
• Methodical problem-solving skills for diagnosing technical issues and communicating solutions effectively to users.
• Excellent organization and ability to independently prioritize and manage daily responsibilities.
• English language proficiency at intermediate levels (B1-B2), competent in communication with an international workforce and suppliers.
• Customer-focused attitude with robust communication and problem-solving skills.
• Experience with MDM tools, Apple Business Manager, ticketing systems, or IT service management solutions is advantageous.
• Basic automation skills using platforms like Zapier, Make, JavaScript, or Bash are considered a plus.

Benefits and Perks

• Work entirely remotely with flexible scheduling options.
• Engage with a global remote team supporting a culturally diverse employee base.
• Competitive remuneration paid in US dollars.
• Mentorship provided by an experienced IT Operations professional.
• Gain hands-on involvement with over 100 business applications spanning collaboration, productivity, and IT management.
• Opportunities for career growth in IT infrastructure and comprehensive system administration.
• Continuous professional development including feedback, coaching, internal mobility, knowledge exchange, and access to learning materials.
• Availability of internal documentation, industry literature, and ongoing learning resources.
• Employee wellbeing initiatives incorporating mental health support.
• Generous leave policies with 20 paid vacation days, parental leave, fully covered sick leave, and allowances for unforeseen personal circumstances.
• Synchronization with United States public holidays facilitating global teamwork.
• Company-wide virtual social and team-building activities to foster connection among remote workers.

Additional Details

This position is recruited through an AI-driven screening platform to ensure objective evaluation based on key qualifications. The final hiring decision rests with the partner company's internal recruitment team. Personal data related to the application will be handled in compliance with data protection regulations, including GDPR, with the possibility to exercise data rights. AI support tools may be employed to assist with applicant assessments but do not replace human hiring decisions.