- Expérience
- 1 à 3 ans
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Au bureau
- Éducation
- diplôme d'études secondaires
- Admissibilité
- Candidates with the required hospitality background, supervisory exposure, and relevant education can apply. Experience in a 5-star hotel setting is preferred, and applicants should be prepared for an on-site front office role in the United Arab Emirates.
- CV
- Candidature requise
Description de l'emploi
About the Company
Emaar Hospitality Group is a globally recognized hospitality business that creates distinctive lifestyle experiences. It operates as a subsidiary of Emaar Properties PJSC, a developer known for premium property, retail, and hospitality projects across the world.
Launched in 2007, the group manages a broad portfolio that includes Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, restaurants, and spas. It also plans to expand its brands into major cities and destinations across Europe, India, China, the Middle East, and North Africa. In addition, it serves as the official hotel and hospitality partner of Expo 2020 Dubai.
Role Overview
This position is focused on delivering an outstanding guest journey in a highly empowered environment. The role represents the brand throughout the stay, from arrival to departure, with the goal of creating a smooth, memorable experience and turning guests into loyal fans of the property and its facilities.
Key Duties
- Handle front office operations in line with established service standards and procedures.
- Consistently look for ways to exceed guest expectations and add extra value to the experience.
- Anticipate potential complaints and support effective service recovery when issues arise.
- Communicate proactively with colleagues, keeping the guest’s best interest at the center of every action.
Candidate Profile
- A warm, service-oriented personality with strong emotional intelligence is essential.
- At least 4 years of experience in the hospitality industry is required.
- At least 2 years of experience in a supervisory capacity, or comparable experience in a 5-star hospitality environment, is needed.
- A high school diploma is the minimum educational requirement; a college degree in Hotel Management or a related discipline is preferred.
- Applicants should have 1 to 3 years of experience in a similar role within a 5-star hospitality company.
Core Competencies
- Customer-first mindset
- Results orientation
- Continuous learning
- Resilience
- Adaptability
Values and Working Style
The organization emphasizes a strong internal culture built around customer focus, accountability, speed, talent, and adaptability. Team members are expected to prioritize guests, take ownership of their work, move quickly, and remain open to change while consistently aiming for high-quality service.