Front Desk All Rounder

Company Overview

Experience Sofitel Sydney Darling Harbour, where the elegance of French Art de Vivre blends seamlessly with the lively waterfront culture of Sydney. This flagship hotel features 590 sophisticated rooms and suites, four unique bars and restaurants, a stunning award-winning infinity pool, a modern fitness centre with skyline views, an exclusive Executive Lounge on the top floor, and a luxury spa known for excellence.

At Sofitel, people are at the core of all activities. The company fosters a motivating, creative, and rewarding workplace where craftsmanship is valued, creativity flourishes, and luxury service is delivered thoughtfully and proudly.

Role Description

In the role of Front Desk All Rounder, you will act as the gracious host at the center of guests' experiences, providing seamless, personalized service characterized by grace, accuracy, and genuine warmth. You will project a polished image and a proactive "can-do" mindset, anticipating guest needs and exemplifying the Passion for Excellence that defines Sofitel.

You will orchestrate smooth guest arrivals and departures, greeting guests with professionalism and detailed attentiveness, setting the tone for an exceptional stay from arrival to farewell. Responsibilities include managing guest accounts and cashiering duties with accuracy and discretion, using the Opera Front Desk system to maintain comprehensive guest profiles, and preparing for VIP welcomes, special requests, and group bookings.

Clear and poised communication is essential, covering telephone interactions and coordinated efforts with hotel staff. You will work collaboratively with the Front Desk Supervisor and Duty Manager to ensure smooth daily operations and uphold the hotel's high standards of guest service.

Candidate Profile

Ideal candidates possess a sincere passion for hospitality, complemented by strong motivation and meticulous attention to detail. Prior experience in front office or guest-facing roles has equipped you with a refined awareness of guest expectations and the ability to deliver elevated, thoughtful service.

Your communication is confident, warm, and professional, enabling meaningful engagement with guests and colleagues alike. You embody the elegance and sophistication of the Sofitel brand in your demeanor.

Flexibility, reliability, and commitment are key qualities, and you are willing to work a rotating roster including weekends and public holidays. You must hold full Australian working rights.

Additional Information

Sofitel Sydney Darling Harbour is dedicated to diversity and inclusion, aiming to attract and support diverse talent. Reasonable adjustments are provided throughout the recruitment process to support candidates' needs.