Field Service Technician - Regional

About JLG, An Oshkosh Company

Founded in 1969 by John L. Grove to address safety issues in construction, JLG has been dedicated to delivering innovative equipment solutions for the access industry worldwide. Our product range includes mobile elevating work platforms, telehandlers, utility vehicles, and accessories, supported by quality training and trusted service.

Job Summary

This position involves performing servicing and repair tasks on customer equipment within a specified territory remotely from a branch office. The primary focus is on elevated work platforms and telehandlers, ensuring machines are repaired on-site where possible.

Key Responsibilities

• Perform thorough inspections, maintenance, and repairs on elevating work platforms, telehandlers, and lighting towers.
• Prioritize on-site repairs to avoid transporting equipment off-site.
• Travel as required, including overnight stays.
• Complete all necessary documentation and inspection forms following JLG policies, relevant Australian and New Zealand standards, and customer/site requirements.
• Notify the field service coordinator promptly when repairs or services cannot be completed during visits, including reasons for delays.
• Conduct customer visits aimed at generating new business opportunities in coordination with the Field Service Coordinator, reporting outcomes to the Branch Manager.
• Work with technical support teams and interpret equipment manuals as needed.
• Carry out van audits and stock inventory checks.
• Handle general administrative tasks such as entering detailed job notes.
• Identify and generate service and sales leads, collaborating closely with the sales and service teams.
• Maintain target retail labor utilization rates.
• Perform any additional duties assigned by the Branch Manager.

Minimum Qualifications and Skills

• Possession of a trade qualification in elevating work platform technology, heavy vehicle, diesel mechanics, automotive, auto electrical, or related discipline.
• Experience in a similar technical position, with mechanical, hydraulic, and electrical skills being highly beneficial.
• Strong verbal and written communication skills.
• Ability to build effective relationships with both internal teams and external customers.
• Valid driver’s license.
• Proficiency in language, literacy, and numeracy skills, including writing job notes, reading safety information, equipment manuals, and signage, and managing parts numbers and quantities.
• Willingness and ability to travel up to 50% of the time.