Director of Client Services

About the Role

Parable Talent is collaborating with a rapidly expanding enterprise located in the High Point region to secure an experienced Director of Client Services. This prominent company has earned accolades such as Triad Business Journal's Fast 50 for four consecutive years and Best Place to Work in the Triad for the past two years.

The Director of Client Services reports directly to executive leadership and is accountable for managing and growing the Client Services team to deliver exemplary service to enterprise clients. This position emphasizes people development, process enhancement, accountability enforcement, and client advocacy across the organization.

Key Responsibilities

• Lead, mentor, and cultivate a high-achieving Client Services team.
• Promote a culture of accountability, responsiveness, ownership, and ongoing enhancement.
• Assure proactivity and exceptional service in every client interaction.
• Track critical performance metrics and service standards to drive measurable outcomes.
• Collaborate cross-functionally with operations and leadership to surpass client expectations.
• Act as the main escalation contact for complex client challenges and priority projects.
• Establish enduring relationships with executive-level clients through regular business reviews and strategic dialogue.
• Identify opportunities to refine internal workflows and elevate client experience.
• Contribute to organizational growth by scaling systems, developing talent, and instituting best practices.

Qualifications

• Demonstrated leadership in client services, customer success, account management, operations, or project management teams.
• Proven ability to coach and develop leaders and high-performance teams.
• Exceptional communication and interpersonal relationship skills.
• Strong organizational aptitude with meticulous attention to detail.
• Capacity to juggle multiple priorities while sustaining client satisfaction.
• Strategic mindset with a practical leadership approach.
• Comfortable working in a dynamic, rapidly expanding business setting.
• Dedicated to continuous improvement and delivering excellent customer experiences.

Why This Role?

• Opportunity to join a rapidly growing company in the Triad region.
• Engage directly with executives and shape company strategy.
• Lead a talented team with ample advancement possibilities.
• Be part of a collaborative, performance-driven culture focused on continual growth.
• Competitive salary including bonus incentives.
• Comprehensive benefits package featuring medical, dental, vision, 401(k) with company match, paid leave, and holidays.