Director of Client Operations

Company Overview

Atoro is an international cybersecurity consultancy made up of cloud specialists, engineers, and CISOs who help growing businesses protect data, stay compliant, and move forward with confidence. The organization provides complete cybersecurity support with tailored solutions built for scaling SaaS companies. Its approach combines 24/7 support, practical guidance, transparency, and professionalism to help clients identify risks and put scalable security measures in place. Atoro positions itself as a long-term partner that supports customers throughout their growth.

Role Summary

The Director of Client Operations is a remote, part-time leadership role focused on the smooth delivery of services to clients and on maintaining a consistently strong client experience. This person will oversee onboarding, service processes, and ongoing client engagement while partnering with consulting and technical teams to keep operations aligned with client needs and business objectives. The position blends strategic oversight with direct involvement in important accounts and operational programs.

Key Accountabilities

• Lead the operational delivery of client services and ensure a dependable, high-quality experience.
• Manage onboarding activities, workflow execution, and day-to-day client engagement.
• Track performance indicators and use them to improve operational effectiveness.
• Refine processes and service delivery practices to improve efficiency and consistency.
• Coordinate resources so client work is staffed and delivered effectively.
• Address client concerns promptly and professionally.
• Help strengthen communication between internal teams and clients.
• Support financial planning and account-level budgeting for client engagements.
• Contribute strategic direction while remaining actively involved in key operational initiatives.

Qualifications

• Proven experience leading operations, with strong capability in process improvement and service delivery oversight.
• Solid experience in account management and customer success, with an emphasis on long-term client relationships.
• Background in finance and budgeting, including forecasting and cost management.
• Strong leadership and stakeholder management skills, with the ability to work across consulting, technical, and executive groups.
• Experience in cybersecurity, SaaS, or broader technology services is preferred.
• Excellent communication, analytical thinking, and problem-solving skills, supported by a data-informed approach.
• A bachelor’s degree in business, operations, finance, or a related discipline; advanced study or relevant certifications are an added advantage.
• Comfortable working with distributed teams across time zones and using digital collaboration tools.

Work Arrangement

This is a part-time remote position based in the United States.