Data Onboarding Technician

About the Role

We are seeking a meticulous, technically minded individual with excellent interpersonal skills to join our Auckland office as a Data Onboarding Technician. This entry-level opportunity suits recent graduates or professionals early in their career, preferably with educational backgrounds in Computer Science, Software Engineering, Information Systems, Data Analytics, or related areas.

This role balances technical problem-solving with customer engagement, supporting clients as they onboard onto our software platforms. Success demands responsiveness, organizational strength, attention to detail, and the ability to communicate effectively across diverse stakeholders. Initially, your work will be primarily onsite during training, transitioning to a hybrid model thereafter.

Key Responsibilities

• Lead data onboarding and migration projects for new customers adopting our software solutions.
• Interface directly with customers to gather information, access necessary systems, and facilitate smooth onboarding processes.
• Manage multiple simultaneous projects, priorities, and deadlines efficiently.
• Ensure data-related tasks are carried out accurately and within set timelines.
• Maintain precise documentation and keep project records updated within internal systems.
• Collaborate closely with implementation consultants, project teams, and technical experts to achieve customer success.
• Investigate, verify, and troubleshoot data-related issues encountered by customers.
• Develop a solid understanding of database architectures and data flow across different systems.

Candidate Requirements

• A university degree in Computer Science, Software Engineering, Information Systems, Data Analytics, or a similar discipline.
• Between 1 to 2 years of practical experience in technical, data-oriented, customer support, software implementation, or related roles, or an enthusiastic recent graduate ready to grow in technology.
• Demonstrated strong organizational skills with the capability to juggle competing priorities effectively.
• Excellent communication abilities, both written and verbal.
• A proactive and customer-centric attitude.
• Keen attention to detail with pride in delivering precise work.
• Confidence and aptitude to learn new technical concepts and systems quickly.
• Strong analytical thinking skills and comfort in working with data.

Preferred Skills

• Exposure to database technologies, data manipulation, or scripting languages such as SQL, Python, or PHP.
• Familiarity with project management tools like Jira.
• Experience or knowledge of Agile development methodologies including Kanban or Scrum.
• Some experience with cloud platforms, especially AWS, is advantageous.

Compensation and Benefits

• Annual salary ranging from 60000 to 65000 New Zealand Dollars, with eligibility for a yearly bonus.
• Full coverage for Southern Cross Health Insurance provided.
• Subsidized parking arrangements through Parkable.
• Structured onboarding process along with ongoing professional development.
• Clear pathways for career advancement within a global tech company.
• Post-training hybrid working model combining remote and onsite presence.
• Access to a modern Auckland office with amenities such as a free gym and rooftop terrace.
• Enjoy a dog-friendly workplace environment.

Equal Opportunity and Company Mission

Our organization proudly contributes to meaningful global impact, delivering innovations since 1983 that benefit animal health, water safety, and agriculture. We support a global customer base and foster a collaborative, inclusive culture promoting continuous learning and innovation.

We strongly encourage applications from individuals of diverse backgrounds including women, people of color, LGBTQ+ community members, persons with disabilities, ethnic minorities, veterans, and residents born overseas. We are an equal opportunity employer who ensures no discrimination based on protected personal attributes.