Customer Support Executive - Office Based, 6 Days Work with Rotational Shifts

Job Overview

GSM Xanh, a Vietnam-based electric vehicle mobility startup operating under Vingroup, is seeking a Customer Support Executive to join their Gurugram office team. The role involves working six days a week at the office with rotational shifts. Please note that no transport or cab facilities will be provided.

Key Responsibilities

• Manage inbound and outbound customer calls, resolving queries effectively.
• Promptly and professionally handle customer emails and chat communications.
• Deliver correct and comprehensive information about company products and services.
• Troubleshoot customer issues and escalate complex matters appropriately.
• Keep detailed records of customer interactions within company systems.
• Ensure adherence to service quality standards and timely responses.

Candidate Requirements

• Possess between 1 to 5 years of experience in customer support, call centers, or helpdesk roles.
• Strong verbal and written communication skills.
• Experienced in providing support through voice calls, emails, and chat platforms is advantageous.
• Basic familiarity with CRM or helpdesk software and Microsoft Office tools.
• Ability to multitask and thrive in a dynamic, fast-paced environment.

Additional Information

Eligibility to apply is open to individuals who have completed any graduate degree.