Customer Service Representative - US Capital Market

About Yaqeen Capital

Yaqeen Capital is a publicly listed Saudi investment firm regulated by the Capital Market Authority under license 37-06020. The company offers a wide array of financial services such as brokerage, asset management, investment banking, custody, and advisory services tailored to both retail and institutional clients. Yaqeen Capital emphasizes professionalism, transparent operations, and excellent customer service within the Saudi capital markets.

Role Overview

This full-time, on-location position is based in Riyadh, Saudi Arabia, requiring work hours from 4:00 PM to 11:00 PM. The Customer Service Representative will handle inquiries pertaining to the US capital markets and international trading activities. Responsibilities include managing client requests related to account details, trade statuses, and transactional support via phone calls, emails, and other communication channels. The role demands prompt, accurate responses to uphold high levels of client satisfaction.

Key Responsibilities

• Address customer inquiries about US capital markets and international trading including account information, trade progress, and transaction assistance.
• Manage and respond to inbound communications such as calls and emails efficiently and timely.
• Resolve routine issues, escalate complex cases appropriately, and accurately record all client interactions in internal systems.
• Collaborate continuously with operations and brokerage teams to ensure smooth service execution.
• Educate clients about platform features, compliance guidelines, and service policies in line with company and regulatory standards.

Candidate Profile

• Demonstrated ability to deliver excellent customer service and maintain strong client satisfaction levels.
• Experience providing customer support and managing customer experiences across multiple communication mediums.
• Prior experience specifically as a Customer Service Representative in financial markets, especially focusing on US and international markets, is essential.
• Strong verbal and written communication skills, coupled with problem-solving and conflict resolution capabilities.
• Fluency in English is mandatory.
• Familiarity with US capital market operations, trading procedures, and regulatory requirements is advantageous.
• Proficiency with CRM software and basic office productivity tools.
• Bachelor’s degree in finance, business administration, or a related discipline, or equivalent relevant work experience.
• Capability to work under pressure in fast-paced environments while adhering to compliance protocols.
• Mandatory CME-1 professional certification.
• Work schedule fixed from 4:00 PM to 11:00 PM.

Additional Information

Position is based onsite in Riyadh. All duties and qualifications are aligned with maintaining regulatory compliance and delivering high-quality client service. The role operates within Saudi Arabia's financial market regulations and standards.

Arabic Summary

يقين المالية هي شركة استثمار سعودية مدرجة ومرخصة توفر خدمات متعددة مثل الوساطة وإدارة الأصول والمصارف الاستثمارية والحفظ والمشورة الاستثمارية. المسمى الوظيفي ممثل خدمة عملاء لسوق المال الأمريكي بدوام كامل في الرياض مع ساعات عمل من 4:00 عصراً إلى 11:00 مساءً. تشمل المهام التعامل مع استفسارات التداول الدولي وسوق المال الأمريكي، إدارة الاتصالات وحل المشكلات وتوثيقها، والتنسيق مع فرق العمليات والوساطة. المتطلبات تشمل خبرة في خدمة العملاء بالقطاع المالي وخاصة الأسواق الأمريكية، إجادة اللغة الإنجليزية، شهادة CME-1، ومؤهل بكالوريوس أو خبرة معادلة.