Patient Experience Officer

About My Clinic

Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia, dedicated since 2017 to advancing healthier, longer, and happier lives. Our core values emphasize innovation, care, collaboration, ambition, and responsibility as we progress and expand.

Primary Responsibilities

• Prepare and submit regular progress updates regarding the strategic objectives and operations within the Patient Experience Unit.
• Manage all facets of patient experiences related to both their medical treatments and their overall time at My Clinic's facilities.
• Work with interdisciplinary teams to chart the patient journey from admissions through discharge, identifying opportunities to enhance the process and minimize patient frustrations.
• Engage directly with patients to understand their needs and guide them on paths for treatment and recovery.
• Provide empathetic support to alleviate patient anxieties, fostering peace of mind during their healing process.
• Address and resolve patient complaints promptly by collaborating with respective departments, and establish structured feedback mechanisms to continuously improve patient care.
• Coordinate with healthcare providers such as physicians and nurses to ensure awareness of patients' individual preferences and needs.
• Implement programs aimed at enhancing patient-centered care within the healthcare setting.
• Oversee training initiatives for healthcare staff to develop their communication, interpersonal skills, and ability to engage patients effectively, including continuous education on best practices.
• Produce detailed reports outlining patient progress, challenges, and status updates.
• Perform additional professional responsibilities as assigned.

Education and Experience Requirements

• Possession of a Bachelor's degree in education or related field.
• Previous experience in roles related to customer service, contact centers, call centers, or customer care.