Customer Service Executive - International Voice Process

About Teleperformance

Teleperformance is a global leader in digital business services, offering a blend of technology and human empathy to deliver exceptional customer experience management for diverse industries such as telecom, retail, BFSI, and travel. The company leverages AI and automation alongside emotional intelligence to optimize operations across voice, chat, back-office support, and content moderation in multiple languages worldwide.

Job Overview

We are seeking candidates experienced in international voice process customer support. This is a full-time position at our Ambit IT Park facility in Ambattur, Chennai. We prefer immediate joiners who are ready to work in rotational shifts.

Key Responsibilities

• Providing customer support through voice channels for international clients.
• Managing inquiries and resolving issues to ensure customer satisfaction.

Candidate Requirements

• Minimum of six months hands-on experience in international voice support.
• Strong proficiency in English communication.
• Graduation qualified (UG or PG) from any discipline.

Additional Details

• Shift pattern: 24/7 rotational shifts including night shifts, approximately 9 hours per shift.
• Workweek: 5 working days with 2 rotational weekly offs.
• Transport: Two-way cab service provided.
• Salary: Annual compensation of INR 350,000.
• Job location: Ambit IT Park, Ambattur, Chennai.

Application Instructions

Candidates interested should walk in to the Ambit IT Park location. Remember to mention "HR Kowsalya" prominently at the top of your resume during submission.