Customer Service Executive

About the company

Weir & Sons is a long-established family business that has evolved across four and five generations. Over time, each generation has refined the business to meet changing customer needs while preserving a tradition of quality and service. Today, the company offers a broad selection of luxury products for a wide range of budgets and tastes, sourced from leading manufacturers worldwide. The business is known for bringing together experienced, well-trained staff with strong product knowledge and a high standard of customer care.

Role overview

Weir & Sons is hiring an Aftersales Assistant to join its Customer Service Department at the Grafton Street store in Dublin. The role sits within a dedicated after-sales team and focuses on delivering excellent service to clients while supporting premium brand partners. The position blends office administration, sales support, and face-to-face customer service.

Working pattern

This is a 37.5-hour work week, scheduled across 5 days out of 7. Standard trading hours are Monday to Saturday from 9:30am to 6:00pm and Sunday from 12:00pm to 6:00pm. The role also requires availability for bank holidays and late-night trading when rostered. Any such additional hours are paid as overtime.

Key responsibilities

• Handle a mix of administrative, sales, and front-of-house customer service tasks.
• Support the after-sales process for customers and premium brand partners.
• Communicate professionally with clients by phone and in person.
• Work collaboratively within a structured team environment.
• Use initiative to help resolve customer queries and service issues.

Candidate profile

The ideal candidate is customer-oriented, well presented, articulate, and friendly. Strong phone etiquette, attention to detail, and the ability to work confidently with clients and premium brands are important. The role also calls for someone who can understand the expectations of the luxury after-sales market and contribute with sound judgement, problem-solving ability, and effective communication.

Preferred background

Experience in office administration, call centres, customer service, reception, or hospitality would be an advantage. Previous exposure to jewellery or luxury retail is also desirable.

Benefits and perks

• Contributory pension plan
• 22 days of annual leave pro rata
• Discounted gym membership
• Staff discount at Weir & Sons and McDowells Jewellers
• Company support for industry-specific qualifications
• Paid overtime
• Sick pay
• Tax saver scheme
• Bike to work scheme
• Fully paid training courses for brand partners

Additional information

Weir & Sons is an equal opportunity employer.