Customer Retention Officer | 12-Month Fixed Term Contract
Auckland, New Zealand · Contracter
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- Expérience
- 2 ans et plus
- Salaire
- NZD 80,000 – NZD 85,000 / year
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Au bureau
- Admissibilité
- Candidates must have full, permanent, and unrestricted working rights in Australia or New Zealand.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role overview
This 12-month fixed-term opportunity is with a leading lender and sits within a collaborative Customer Services team. The role is suited to someone who enjoys strengthening customer relationships, finding practical solutions, and supporting finance-related outcomes with a strong service mindset.
What you'll be doing
- Handling contract changes and updates to customer accounts.
- Assisting with direct finance applications and loan administration.
- Reaching out proactively to customers whose loans are nearing maturity.
- Talking through refinance, payout, purchase, and upgrade choices.
- Working closely with customers, dealerships, and internal teams to keep processes moving smoothly.
- Following lending rules and regulatory obligations in day-to-day work.
- Providing a consistently positive customer experience across the full customer journey.
What the employer offers
The role comes with a supportive team environment, strong leadership, and the chance to join a respected name in the financial services sector. It also offers an annual salary in the range of $80,000 to $85,000 and the opportunity to build deeper expertise in financial services.
What they are looking for
- At least 2 years of experience in a customer-facing position.
- Prior exposure to financial services or lending is preferred.
- Clear and confident communication skills, along with the ability to build rapport.
- Strong accuracy, organisation, and attention to detail.
- A proactive approach with the ability to place the customer first when solving problems.
- Full, permanent, and unrestricted working rights in Australia or New Zealand.
Additional information
This is an onsite role based in Ellerslie, Auckland, within a well-regarded financial services organisation. It is ideal for someone who wants to build lasting customer relationships and contribute meaningfully in a business focused on finance solutions.
Contact
If you are interested, or if you know someone suitable, you may express interest or contact Melanie Hoffman for a confidential conversation on 021 280 2051.