Customer Experience Associate - Inbound International Voice Process
Bengaluru, Karnataka, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 400,000 – INR 475,000 / year
- Ouvertures
- 1
- Publié
- il y a 3 heures
- Mode de travail
- Au bureau
- Éducation
- 12th Pass / PUC / Diploma / Any Graduate / Postgraduate
- Admissibilité
- Applicants with 12th pass or higher education, including graduates and postgraduates. Current students are ineligible. Freshers welcomed.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About Conduent
Conduent provides innovative digital business solutions and services across commercial, governmental, and transportation sectors, driving outstanding results for clients and millions of end users. Its global workforce of around 60,000 combines process expertise with advanced technologies to transform client operations digitally. This enhances customer experiences, boosts efficiency, and lowers costs. Conduent is trusted by 80% of Fortune 100 companies and over 600 government bodies. The company facilitates 43% of nutrition assistance payments in the U.S., handles 1.3 billion annual customer service interactions, supports over 11 million employees through HR services yearly, and processes nearly 12 million tolling transactions daily.
Job Summary
You will serve as a Customer Experience Associate engaging in an inbound international voice process focused on providing exceptional support to customers. This role is based in Bengaluru and requires availability to work night shifts in an office environment.
Responsibilities
- Deliver high-quality customer service in a fast-paced inbound call center environment.
- Effectively communicate with customers, understanding and resolving queries or issues with professionalism.
- Uphold a customer-centric attitude to ensure positive experiences and maintain satisfaction.
Candidate Requirements
- Education ranging from 12th pass, PUC, diploma holders to graduates and postgraduates are eligible; current students cannot apply.
- Freshers as well as experienced individuals can apply, with preference for those ready for immediate joining.
- Excellent command over spoken and written English is essential.
- Must be willing to work night shifts catering mainly to US time zones.
- Strong problem-solving skills and the ability to thrive in a dynamic work setting are required.
- A genuine interest in pursuing a career within the international BPO sector.
Additional Information
- Mandatory documents to bring for the walk-in interview: updated resume (hard copy), recent passport-size photograph, original government-issued ID (Aadhaar or PAN card), plus one photocopy of the same ID.
- Work location is strictly office-based; working from home is not available.