Customer Communications Specialist
Saint Joseph's, Newfoundland and Labrador, Canada · À temps plein
Soyez le premier à postuler
- Expérience
- 1 an et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 4 heures
- Mode de travail
- Au bureau
- Éducation
- High School or Equivalent
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About BayCare Health System
BayCare Health System is one of the largest employers in the Tampa Bay area, encompassing 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by over 30,000 team members, BayCare is committed to a forward-thinking approach founded on trust, dignity, respect, responsibility, and clinical excellence.
Job Summary
The Customer Communications Specialist serves as the first point of contact for multiple hospitals through the hospital switchboards. This role requires promptly addressing inquiries from internal and external customers, routing calls to the appropriate departments, and managing emergency response codes and plans. The specialist ensures consistent, accurate communication with customers by following standardized scripts and procedures, delivering exceptional service in a fast-paced and high-pressure environment. Duties also include monitoring alarm systems, making necessary overhead announcements, documenting emergency responses, and dispatching emergency requests as per established protocols, which may involve contacting 9-1-1.
Qualifications and Requirements
- Completion of 240 hours of training in Customer Service and Emergency Response modalities.
- Minimum of 1 year of prior experience in customer service and/or emergency response.
- Basic proficiency with Microsoft Office or similar computerized systems.
- Demonstrated critical thinking skills, self-motivation, the ability to multitask across various systems, and to support service objectives and emergency code responses effectively.
- Ability to exhibit empathy appropriately in situations requiring it.
Education
High school diploma or equivalent GED is essential for this position.
Work Details
- Location: BayCare System Office West
- Employment Status: Full-time, non-exempt
- Standard Shift: 2:00 PM - 10:30 PM, Sunday through Thursday
- Shift Designation: Shift 4 (varies; Day, Evening, Night, Varies)
- Weekend work required every week
- Not eligible for remote work; position is onsite
- Occasional on-call duties
Additional Information
BayCare Health System is an equal opportunity employer welcoming veterans and disabled individuals.